ProspectBlue has partnered with a leading law firm in Richmond, VA seeking a detail-oriented and proactive Collections Specialist to join their team. In this role, you will help manage accounts receivable, improve cash flow, reduce aging balances, and support the Firm’s profitability—all while providing excellent client service. You will work closely with management, attorneys, and staff to ensure timely collection of invoices and resolution of any issues affecting payment.

Key Responsibilities:

Timely and accurately collect invoices while adhering to Firm policies and client guidelines.

Collaborate with attorneys and staff to resolve collection issues and provide actionable solutions for assigned accounts.

Build and maintain strong relationships to facilitate collection of accounts receivable.

Conduct collection calls, emails, and written correspondence professionally and effectively.

Monitor payment plans and special agreements to ensure adherence to payment expectations.

Audit client accounts in partnership with billing attorneys to reduce the age of open invoices.

Collaborate with accounting peers to resolve billing and cash receipt discrepancies, including client adjustments and write-offs.

Evaluate unallocated and trust funds, ensuring proper application or initiating refund requests.

Maintain detailed notes and documentation of all collection efforts.

Provide regular updates on collections to billing attorneys and supervisors.

Assist in creating reporting and analysis as requested by management.

Qualifications:

Bachelor’s degree or equivalent education/experience.

Minimum of 3 years of client accounting, billing, or collections experience—ideally within a legal or financial services environment.

Strong written and verbal communication skills, with the ability to work effectively across all levels of the firm and with clients.

Highly organized, detail-oriented, and capable of managing multiple tasks and priorities.

Demonstrated expertise in offering professional guidance on account collections.

Strong technical and analytical skills with sound judgment in problem-solving.

Team-oriented with a customer service focus, able to handle stressful situations while maintaining high productivity.

Committed to upholding professional ethics and client, firm, and personal confidentiality.

Proficient in Excel, Word, and Outlook; experience with legal accounting or collections systems (Aderant, Elite, Star Collect, Arcs, etc.) is a plus.