Job Description

ProspectBlue has partnered with an independent school in Richmond, VA and is seeking a Student Billing Coordinator. The ideal candidate oversees all aspects of student account management, ensuring accurate billing, timely payment processing, and outstanding customer service to families. This role is the primary contact for billing inquiries and works closely with the Business Office to maintain financial records using accounting software and student billing systems.

Key Responsibilities
Serve as the main point of contact for parents regarding tuition, payment plans, and account questions.

Maintain and update student billing records; generate monthly invoices and apply charges (tuition, fees, books, meals, etc.).

Process payments and handle billing inquiries with professionalism and empathy.

Support enrollment processes, including contract distribution and student re-enrollment.

Manage meal plan billing, changes, and system updates.

Oversee the Tuition Refund Insurance program, including billing and claims.

Prepare and record deposits and perform general ledger reconciliations.

Qualifications
High school diploma required; degree in accounting or related field preferred.

2–3 years of experience in student billing or accounts receivable, preferably in an educational or nonprofit setting.

Proficient in accounting software (FACTS, Finalsite, Blackbaud preferred) and Microsoft Excel/Google Sheets.

Excellent attention to detail, communication, and customer service skills.

Strong organizational and time management abilities.

Maintains confidentiality and handles sensitive information with discretion.

Commitment to diversity, inclusion, and collaboration.