Job Description

ProspectBlue has partnered with a bank in Richmond, VA and is seeking an experienced and detail-oriented Deposit Operations Manager to lead and support the deposit operations team. The ideal candidate will oversee all aspects of deposit processing and account servicing functions, ensuring operational efficiency, compliance, and excellent internal and external customer service. The ideal candidate will bring 3–7 years of hands-on experience in deposit operations within a bank or credit union setting, with demonstrated expertise in key areas such as online and branch account openings, ACH processing, wire transfers, Regulation CC holds, account closures, and procedure development.

Key Responsibilities:
Manage day-to-day activities of the Deposit Operations team, ensuring efficient and accurate processing of:

New account openings (online and in-branch)

ACH origination and receipt

Incoming and outgoing wire transfers

Regulation CC funds availability and holds

Account maintenance and closures

Monitor daily workflows and processing deadlines to ensure timely and compliant transaction handling.

Create, update, and maintain clear and effective operational procedures and policies.

Identify process improvement opportunities and implement best practices to enhance efficiency and service quality.

Serve as a resource for internal teams regarding deposit regulations, processing standards, and operational support.

Collaborate with Compliance, IT, Retail Banking, and other departments to resolve issues and support initiatives.

Ensure regulatory compliance with banking regulations

Conduct regular audits and reconciliations to maintain data accuracy and mitigate risk.

Train and mentor deposit operations staff, fostering professional development and cross-training within the team.

Qualifications:
3–7 years of experience in deposit operations within a bank or financial institution.

Strong knowledge of banking regulations

Experience with account opening (online and in-person), ACH, wires, and account closures.

Proven ability to write and maintain procedural documentation.

Leadership or supervisory experience preferred

High attention to detail, strong organizational skills, and analytical thinking.

Excellent communication and interpersonal skills, with a commitment to service excellence.

Proficient in banking systems and Microsoft Office Suite.

Education:
Bachelor’s degree in Business, Finance, or related field preferred; equivalent experience considered.