Job Description

ProspectBlue is seeking a Terminal Manager to oversee key operations and drive our service center’s success in Farmingdale, New York! The role is a night shift!!

This position oversees the day-to-day operations of TFF Service Centers. This candidate analyzes operational data to understand productivity, service, and quality targets. This position collaborates with the service center management team to develop action plans and improve service level results. The Service Center Manager participates in sales team meetings to understand customer requirements and expectations and provide operational expertise.

Key Responsibilities:

• Reviews projected performance plans to verify the correct number of drivers and routes are
• Compares planned versus actual performance reports to identify best practices, root causes for service failures, and operational adjustments.
• Observes dock operations to ensure established work procedures are
• Participates in new hire orientation meetings to communicate expectations, company policies, and service and productivity goals.
• Communicates updated corporate policies and service center work
• Manages and maintains customer relationships, resolves issues, and retains
• Identifies individual and team skill gaps and developmental
• Oversees Managers and Supervisors

Qualifications:

• High school diploma or equivalent required.
• Must be located in or willing to relocate to the geographic area of the position.
• Strong organizational skills, attention to detail, and effective communication abilities.
• Previous dock operations or supervisory experience preferred, but not required.
• A bachelor’s degree is a plus, but not required.