Job Description

IT Director, Enterprise Applications

Location: Hybrid – West Des Moines, Iowa (Remote considered for the right candidate)

Compensation: $150K–$170K + 13% Bonus + 17% Stock Incentive Plan

Team Size: 5 (Identity), 13 (Document Management), 1 Manager

Overview:
We are seeking a strategic and technically adept IT Director to lead our Enterprise Applications team with a strong emphasis on Customer Identity and Access Management (CIAM) and Enterprise Document Management Systems (EDMS).
In this role, you'll drive transformational change, maturing our platforms and leading high-performing teams to enable secure, scalable, and efficient solutions that serve our customers, agents, and internal users.

Responsibilities:

Leadership & Vision:

• Define and drive strategy for CIAM and EDMS initiatives in alignment with organizational objectives.

• Lead, mentor, and inspire two teams across identity and imaging; foster a culture of innovation, agility, and accountability.

• Collaborate with senior leadership to align technology with business goals and compliance requirements.

CIAM (Customer Identity & Access Management):

• Oversee secure and scalable solutions for external access (agents, policyholders, customers).

• Lead efforts in authentication (SSO, MFA), inbound SSO, identity lifecycle management, and compliance.

• Stay ahead of regulatory trends, ensuring all solutions align with industry best practices and evolving threat landscapes.

Enterprise Document Management:

• Lead strategy and development for our document imaging and archival systems.

• Improve workflows and document lifecycle processes across the enterprise.

• Ensure secure, compliant, and efficient access to documentation in support of operations.

Product & Agile Delivery:

• Embed Agile/SAFe principles; coach teams on iterative delivery and product-centric thinking.

• Translate strategic goals into actionable roadmaps, epics, and backlogs.

Program & Vendor Management:

• Oversee multi-million-dollar budgets and vendor relationships.

• Guide cloud transformation initiatives, with a focus on Azure-native services and architecture.

• Collaborate with architecture teams to challenge assumptions and ensure scalable, well-designed deployments.

Stakeholder & Cross-Functional Engagement:

• Serve as a bridge between IT and the business—clarifying needs, aligning expectations, and driving user-focused outcomes.

Required Experience:

• 10+ years in IT leadership roles, including enterprise CIAM and/or document management.

• Proven success delivering complex technology transformations in regulated industries (finance/insurance preferred).

• Strong understanding of external identity systems vs. internal security architectures.

• Familiarity with Azure, SSO, MFA, DevOps practices, budgeting, and maturing IT functions.

Additional Info:

• 13% annual bonus, 17% ESOP equity (paid above 20% the past 4 years).

• ESOP: 100% company-funded retirement plan.

• Hybrid preference (WDM, IA), but fully remote considered for exceptional candidates.
• Candidates must be authorized to work in the U.S. without sponsorship.

Clarity between Customer Identity and Enterprise Security:

Customer Identity and Access Management (CIAM) is about securely managing the identities of external users—policyholders, agents, and partners. It focuses on enabling seamless yet secure login experiences (e.g., self-service portals, SSO, MFA, federated identity) while protecting customer data and ensuring regulatory compliance.

In contrast, Enterprise Security focuses on internal access—protecting corporate assets, systems, and internal users. It includes things like internal IAM, network security, endpoint protection, and data governance. The ideal candidate understands how CIAM differs in complexity, UX demands, and integration needs from internal enterprise IAM—and can design scalable, secure solutions for both.