Job Description

Are you a systems-driven leader who believes structure is the secret to scalability — and loves creating order that helps a business thrive?

O’Connor Estates, a boutique real estate firm co-founded by sisters Claire and Sam O’Connor, closed nearly $40M in 2024 with its signature “vibe flipping” approach — recently featured in HousingWire. We’re now seeking a Director of Operations to lead our next phase of growth.

This is a career-defining role for an experienced, polished real estate operations professional (active CA license required) who thrives in a high-performance, design-forward environment and takes pride in delivering an exceptional client and team experience.

The Role

As Director of Operations, you’ll be the operational architect behind a high-performing team — ensuring every system, process, and client touchpoint runs seamlessly. From listings and transactions to team accountability and executive support, you’ll be the steady hand guiding the business forward.

You’ll work closely with Claire and Sam as their strategic partner — bringing clarity, consistency, and focus to everything from growth initiatives to day-to-day execution.

Your leadership will shape the client experience, team culture, and trajectory of the brand.

The Role

As Director of Operations, you’ll be the operational architect behind a high-performing team — ensuring every system, process, and client touchpoint runs seamlessly. From listings and transactions to team accountability and executive support, you’ll be the steady hand guiding the business forward.

You’ll work closely with Claire and Sam as their strategic partner — bringing clarity, consistency, and focus to everything from growth initiatives to day-to-day execution.

Your leadership will shape the client experience, team culture, and trajectory of the brand.

Key Responsibilities

• Build and optimize systems: Design and implement SOPs across listings, transactions, and team workflows to ensure structure, scalability, and consistency.
• Own project management: Keep initiatives, deals, and goals on track using the right tools and organized workflows.
• Support at the executive level: Manage inboxes, calendars, and prep for high-profile listings — ensuring the principals stay focused on strategy and client relationships.
• Oversee deal flow: Manage transactions from contract to close — coordinating with stagers, photographers, and vendors while delivering a smooth, high-touch client experience.
• Manage and maintain the CRM: Ensure data integrity, consistent follow-up, and full team adoption.
• Drive accountability: Empower a small, curated team of tenured agents to follow up on leads, execute business plans, and maintain O’Connor Estates’ standard of excellence.
• Plan memorable experiences: Coordinate standout client events, open houses, and thoughtful touches that reflect our creative, luxury brand.
• Deliver concierge-level service: Be the first point of contact for clients — ensuring every interaction is polished, proactive, and personalized.

About You

• You’re systems-oriented, strategic, and solutions-driven — but also warm, approachable, and collaborative.
• You communicate clearly and confidently, keeping clients and team members aligned.
• You thrive in a fast-moving, creative environment where excellence and follow-through matter.
• You anticipate needs before they arise — whether supporting leadership, managing a renovation project, or streamlining client communication.
• You love being the steady force that keeps a high-performing team operating at its best.

Why O’Connor Estates

O’Connor Estates is a boutique, family-founded real estate firm where passion, professionalism, and collaboration meet. Our small, high-performing team moves fast, works closely together, and thrives on delivering exceptional experiences to clients. We help buyers and sellers navigate some of Los Angeles’ most unique, design-forward, and high-end properties — making every interaction seamless, thoughtful, and personalized.

We share office space with a construction company in Santa Monica, creating a rare synergy between design, renovation, and real estate expertise. Here, your leadership, creativity, and operational skills won’t just keep things running — they’ll help shape the way we deliver world-class service and continue to stand out in LA’s luxury market.

The Details 

Salary: $120,000 - $150,000 in addition to a team performance bonus 

Benefits: Paid vacation, holidays, and sick leave. Contribution toward medical benefits

Hours: Full-time, M-F (9-6) with some flexibility from time to time in the evenings and occasional weekends for emergencies. 

Location: Santa Monica, CA. You live within a 40-minute commute of Santa Monica, CA. You have daily access to a personal vehicle that you can drive for work-related tasks. You have a driver’s license and you carry insurance.

How to Apply: 

Candidates who reach out to us directly may be removed from consideration. We appreciate your enthusiasm, but no calls or emails, please! Please apply directly. If you seem like a good fit for the job, you’ll hear from our recruiters about the next steps!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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