Job Description

Precision Resources, a division of the Trimarc Group Inc., is currently searching for an experienced NOC Analyst to join a client in Birmingham, Alabama.

• Thursdays & Fridays: 2:00 PM – 12:00 AM (10-hour shifts)
• Saturdays: 6:00 PM – 6:00 AM (12-hour shift)
• Sundays: 6:00 PM – 1:00 AM (7-hour shift)

As this client will not provide sponsorship, we are only able to consider those that are US Citizens or those that currently possess a Green Card. Third parties candidates cannot be considered for this role. 

Role Overview:

Our client is seeking a technically-sound systems and monitoring professional to oversee enterprise observability, alert triage, and monitoring platform administration in a large-scale environment. This role offers a strong growth trajectory for a candidate with a solid troubleshooting background to expand their hands-on administration skills across modern cloud and enterprise monitoring tools, including Datadog.

Key Responsibilities: 

• Enterprise Monitoring & Triage: Actively monitor critical applications, infrastructure, and customer-facing systems. Review incoming alerts, conduct structured first-level troubleshooting, isolate variables, determine business impact, and escalate incidents with clear documentation.
• Platform Administration: Build, configure, and maintain dashboards, monitors, thresholds, tags, notification routing, and Synthetic API/browser tests following established change-control and peer-review standards.
• Telemetry & Agent Management: Assist with monitoring agent deployments, upgrades, and validation. Investigate false positives, missing telemetry, authentication errors, integration failures, and no-data alerts.
• Access & Governance: Support user, team, role, and permission administration adhering to strict least-privilege security practices.
• Incident Communication & Documentation: Deliver clear, timely updates on incident status, business impact, and recovery steps. Maintain accurate incident records, runbooks, configuration notes, and knowledge base articles.
• Cross-Team Collaboration: Partner closely with application, infrastructure, network, cloud, cybersecurity, and vendor teams to improve alert quality and onboard new systems into monitoring.

Required Qualifications:

• Proven hands-on experience in technical support, NOC operations, systems administration, networking, cloud support, or application support.
• Working knowledge of Windows and/or Linux operating system concepts.
• Solid foundational understanding of networking and web protocols, including TCP/IP, DNS, HTTP/HTTPS, ports, SSL/TLS, authentication mechanisms, and system logs.
• Demonstrated ability to troubleshoot systematically, test assumptions, gather diagnostic evidence, and document findings thoroughly.
• Strong written and verbal communication skills with the ability to translate technical issues into clear business impact.
• High attention to detail, strong ownership, and the ability to learn new tools rapidly through technical documentation and hands-on practice.
• Availability to support occasional after-hours escalation requirements as assigned. 

Preferred Qualifications:

• Hands-on experience with Datadog or comparable enterprise observability/monitoring platforms.
• Familiarity with Synthetic Monitoring, log analysis, infrastructure monitoring, APM traces, or service-level objective (SLO) reporting.
• Basic exposure to scripting, REST APIs, automation tools (such as Ansible), cloud platforms, or configuration management.
• Relevant IT, cloud, security, or networking certifications.

To view all of our open positions, www.precisionresources.org/careers/

Precision Resources, a division of the Trimarc Group Inc., is one of the fastest growing consulting and recruiting firms providing top-tier Information Technology professionals in the southeast.

Our IT Consulting and Recruitment Division is strengthened with our ability to match talented and experienced Information Technology professionals to the unique business needs of our clients. Our team-based approach allows us to combine our experiences in the IT industry to develop effective, customized solutions quickly and efficiently. Since we focus on building long-term relationships, we are always striving to provide higher quality service and produce better results.

We have become a strategic partner for Fortune 500 firms as well as small to medium sized companies because of the ability to quickly develop effective, customized solutions for time-sensitive initiatives for our clients. From contract and consulting, to contract to hire and permanent placement, Precision Resources has a solution to meet your needs.