Job Description

Precision Resources, a division of the Trimarc Group Inc., is currently searching for an experienced Desktop Support Analyst for an ONSITE contract position with one of our clients in Dothan, AL. 

Position Summary
The qualified individual will be responsible for upgrading Windows 10 to Windows 11 across the organization. This position involves assessing current systems, performing upgrades, troubleshooting any issues, and ensuring a smooth transition for all users. When available, additional assistance is needed to provide daily technical support to all users’ endpoint systems - desktops, laptops, phones, smart phones, tablets, printers - software and hardware. This is a customer-facing position so this person will need to have excellent customer service skills, professionalism and a positive attitude.

Responsibilities and Qualifications

• Proven hands-on experience with Windows 10 to Windows 11 upgrades and migrations.
• 3+ years’ enterprise level experience in a Helpdesk/Desktop Support Windows environment, including the ability to diagnose and resolve technical hardware and software issues.
• Ability to work with existing staff with the installation, configuration and ongoing support of desktop computers, peripheral equipment and software.
• Experience in general IT domains such as network, server, storage, MS Active Directory, etc.
• Knowledge of Microsoft Office Suite and related software.
• Experience providing technical assistance in person, via phone, electronically.
• Proven experience with IT ticketing system (ServiceNow, Ivanti, Kaseya) to document, prioritize, and track requests.
• Prepare and maintain reports on IT inventory.
• Ability to work ONSITE Mon-Fri 8:00-5:00 with potential overtime.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.

 Precision Resources, a division of the Trimarc Group Inc., is one of the fastest growing consulting and recruiting firms providing top-tier Information Technology professionals. Our IT Consulting and Recruitment Division is strengthened with our ability to match talented and experienced Information Technology professionals to the unique business needs of our clients.

Our team-based approach allows us to combine our experiences in the IT industry to develop effective, customized solutions quickly and efficiently. Since we focus on building long-term relationships, we are always striving to provide higher quality service and produce better results.

We have become a strategic partner for Fortune 500 firms as well as small to medium sized companies because of the ability to quickly develop effective, customized solutions for time-sensitive initiatives for our clients. From contract and consulting, to contract to hire and permanent placement, Precision Resources has a solution to meet your needs.