IT Helpdesk Support
Posted on 04 April 25 by John Franklin
- Birmingham, AL
- $45000 - $52000 per Annum
Powered by Tracker
Job Description
Precision Resources, a division of The Trimarc Group, Inc. is currently searching for an experienced IT Helpdesk Support Analyst to join our client in Birmingham, Alabama. This is a contract to permanent position with a growing organization. The primary role of the IT Helpdesk Support Analyst is to serve as the main point of contact for supporting all First/Second level IT support needs. This individual will work in a team to ensure coverage for calls, voicemails, emails and chat sessions. This position requires a strong technical acumen, focus on the customer (internal employees) support and attention to detail in documenting issues and following processes and escalation procedures.Depending upon location this role could be hybrid or remote.
Position Duties/Responsibilities:
- Minimum 3 years enterprise IT Helpdesk/Desktop Support experience in a WINDOWs environment
- Manage user accounts with working knowledge of Microsoft Active Directory, Azure, Entra and Intune
- Familiarity with supporting Citrix, VPNs, computer networking and TCP protocols
- Provides Tier One/Two support to end users including but not limited to workstations, proprietary software and desktop applications, printers, mobile devices, A/V equipment, network and internet connectivity
- Collaborate with helpdesk peers and other technology departments such as in systems engineering, network, application development, software testing for problem escalation and problem resolution
- Schedule install of new hardware or software and/or existing workstation revisions with user. This includes imaging and actively exercising inventory and purchasing controls as per process
- Previous experience working with an enterprise ITSM like ServiceNow, Avanti, Remedy to record and categorize all helpdesk incidents. Track and provide accurate documentation of issues
- Understanding of Windows OS desktop/laptops technologies as well as capability to research and escalate complex issues to management, senior Desktop Engineering team members, or other Information Services personnel as required
Precision Resources, a division of the Trimarc Group Inc., is one of the fastest growing consulting and recruiting firms providing top-tier Information Technology professionals.
Our IT Consulting and Recruitment Division is strengthened with our ability to match talented and experienced Information Technology professionals to the unique business needs of our clients. Our team-based approach allows us to combine our experiences in the IT industry to develop effective, customized solutions quickly and efficiently. Since we focus on building long-term relationships, we are always striving to provide higher quality service and produce better results.
We have become a strategic partner for Fortune 500 firms as well as small to medium sized companies because of the ability to quickly develop effective, customized solutions for time-sensitive initiatives for our clients. From contract and consulting, to contract to hire and permanent placement, Precision Resources has a solution to meet your needs.