Job Description

Precision Resources, a division of the Trimarc Group Inc., is presently recruiting for an Onboarding Engineer for a permanent remote position with one of our Technology Managed Service Providers.  The Onboarding Engineer will provide “white glove” technical onboarding from start to finish, working closely with the new and existing clients to ensure they are successful on our client’s platform.  The qualified individual will be responsible for facilitating new customer set up, implementations and integration for all IT Services to ensure a successful and effective transition to an outsourced IT Model.   

 Responsibilities:

• Manage new client onboardings, change requests, and upgrades.
• Creating and setting up accounts, configuring system settings, and setting up necessary integrations with existing customer infrastructure and application environment. 
• Troubleshooting initial issues that may arise during the onboarding process. 
• Respond to tickets and requests from clients, partners, and internal teams following our SLAs.
• Serve as senior support escalation, i.e., Firewall Support, Server Troubleshooting, VPN Troubleshooting.
• Manage the onboarding timeline, ensuring all necessary steps are completed on time and within scope. 
• Maintain open communication with the customer throughout the onboarding process, coordinating with other internal teams to address any concerns. 
• Develop and create documentation for both internal and client-specific environments. This documentation will be entered into our repository to aid in future troubleshooting and act as a point of reference if/when needed.
• Provide targeted training on systems and services to include best practices and usage guidelines. 

 Technical Skills:

• Installation, Administration and Maintenance of Microsoft Windows Servers and Active Directory in virtualized (VMWare) and/or Public Cloud (Azure) hosted solutions. Strong hands-on experience preferred.
• Firewall and Networking – Installation, Support and Maintenance of common Firewall appliances, to include initial configuration, rule tuning and establishing IPSec VPN tunnel connectivity.
• Configuration of Active Directory Group Policies to manage user and computer configuration options to streamline or improve the overall user experience and machine configuration.
• End User Computing support and maintenance of Windows Desktop Operating systems used to access cloud solutions.
• Thorough understanding of Remote Desktop Services and Published Applications related to access methodologies and troubleshooting techniques for end user devices.

Job Requirements:

• Minimum 5 years of professional services or related fields
• Strong project management skills and technical acumen
• Experienced training in providing technical support
• Ability to interface with individuals at all levels within a client’s organization in a professional manner and maintain constructive working relationships.
• Strong communication and collaboration skills.
• US Citizenship or US Green Card
• Individuals that require sponsorship or C2C candidates will NOT be considered

Apply directly to this position:
https://evoportalus.tracker-rms.com/PrecisionResources/MyLite?id=1251

View all of our open positions at:
www.precisionresources.org/careers

Precision Resources, a division of the Trimarc Group Inc., is one of the fastest growing consulting and recruiting firms providing top-tier Information Technology professionals in the southeast.

Our IT Consulting and Recruitment Division is strengthened with our ability to match talented and experienced Information Technology professionals to the unique business needs of our clients. Our team-based approach allows us to combine our experiences in the IT industry to develop effective, customized solutions quickly and efficiently. Since we focus on building long-term relationships, we are always striving to provide higher quality service and produce better results.

We have become a strategic partner for Fortune 500 firms as well as small to medium sized companies because of the ability to quickly develop effective, customized solutions for time-sensitive initiatives for our clients.  From contract and consulting, to contract to hire and permanent placement, Precision Resources has a solution to meet your needs.