Job Description

Are you an ambitious, experienced and highly motivated individual with a passion for providing an unforgettable experience for your customers?! This is a unique and exciting opportunity to join this new AI driven software company at ground level.

THE DETAILS:

Our client is a growing SaaS startup specializing in AI-powered document processing solutions. They are on a mission to deliver exceptional client experiences and ensure product excellence in every release.
They are looking for a detail-oriented and client-focused professional to join the team. As a Quality & Customer Care Specialist, you’ll play a key role in gathering user feedback, testing the product and supporting your customers.

WHAT YOU WILL DO IN A DAY

• Become the resident expert user of the application, test new features and updates to ensure a seamless user experience
• Identify, document, and follow up on bugs and improvements
• Support clients with onboarding, troubleshooting, and inquiries
• Gather and relay customer feedback to the product team
• Maintain clear and organized documentation for testing and support processes

WHAT YOU BRING TO THE TABLE:

• Experience: 2–3 years in SaaS, customer care, or quality assurance roles. Previous office work experience is preferred.
• Education: Bachelor’s degree in Computer Science or related field.
• Skills: Native-level English, excellent communication, and attention to detail.
• Mindset: A proactive team player who loves solving problems and delighting clients.

ADDITIONAL INFORMATION

• Fully remote work environment with flexible holidays.
• A results-driven culture that values your growth and contributions.
• Opportunity to work with a passionate, collaborative team in a growing startup.

Poly Tech Talent and their clients are committed to an inclusive, equitable process. Accommodations are available on request for candidates taking part in all aspects of our selection process