Job Description

Service Specialist Automation Technology, Remote w/ Travel

Position: Full-Time, Direct Hire
Pay: Competitive, based on experience

Why Join Us? Our client is the global leader in energy technology, and you will play a pivotal role in keeping the energy supply stable as we transition towards a sustainable future. With a global team of 3,600 dedicated professionals, you will contribute to innovative digital and analog solutions that shape the energy sector. Join us to be part of a family-run company that values your expertise and offers opportunities for professional growth.

Key Responsibilities:

• Maintenance & Troubleshooting: Perform maintenance and troubleshooting for automation products in the field to ensure optimal performance.
• Installation & Commissioning: Lead the installation and commissioning of automation systems in substations, ensuring seamless integration.
• Technical Support: Provide high-level technical support to customers through various channels, including phone, online, and onsite visits.
• Root Cause Analysis: Collaborate with internal teams to identify and resolve the root causes of faults, ensuring minimal downtime.
• Training & Development: Conduct training sessions for customers on product use, either remotely or on-site.
• System Integration: Integrate our products into customer systems (e.g., SCADA) and develop Modbus systems to support transformer operators.
• Documentation: Prepare detailed service reports and customer documentation, ensuring clarity and accuracy.
• Customer Satisfaction: Maintain high levels of customer satisfaction by providing timely and effective service, and report feedback to headquarters.

Must-Have Qualifications:

• Education: Degree in Automation/Electrical Engineering or related field, or equivalent technical certifications (e.g., electrician, mechatronics).
• Experience: Proven experience in industrial digitalization, particularly in substations and on power transformers.
• Technical Proficiency: Strong technical understanding with hands-on experience in maintaining and troubleshooting complex electrical systems.
• Customer Orientation: Exceptional reliability and a customer-focused approach, with a proven track record of successful service delivery.
• Travel: Willingness to travel more than 50%, both nationally and internationally.

Nice-to-Have Qualifications:

• Commissioning Experience: Prior experience in commissioning complex electrical systems.
• SCADA Systems: Familiarity with SCADA systems in substations.
• Language Skills: Fluency in English, with additional languages being a plus.

Why?

• Competitive compensation packages with benefits and a 401k.
• Supportive work environment with opportunities for professional growth.
• Commitment to excellence in staffing, ensuring the right fit for both our clients and employees.

Apply Now: If you're ready to make a difference in the energy sector, apply today and join a team where your skills will be valued and your contributions recognized.