Job Description

Service Senior Operations Manager – HVAC | Mechanical | Electrical | Plumbing

Location: Richmond, VA

We are seeking a results-driven Service Senior Operations Manager to lead operational performance, financial success, and customer satisfaction within our Service Department. This leadership role oversees hiring, performance management, and team development while ensuring the highest standards of service delivery across HVAC, electrical, and plumbing systems.

Key Responsibilities

• Lead, mentor, and manage service teams to drive operational excellence and customer satisfaction.

• Address and resolve customer service issues, implementing solutions to ensure long-term success.

• Guide monthly Customer Care Meetings and ensure follow-up on all commitments.

• Partner with sales and account management teams to support contract renewals, pricing strategies, and proposal development.

• Collaborate with Accounts Receivable to support collections and ensure compliance with policies.

• Oversee execution of maintenance agreements, service projects, and quoted work to meet or exceed estimates.

• Monitor team performance, budgets, manpower, vehicles, and tools to optimize efficiency.

• Participate in business planning, budget creation, and forecasting to achieve financial goals.

• Drive continuous improvement in quality control, safety, and operational processes.

• Support business development by promoting all company service lines and assisting with major proposals.

Qualifications

• Strong knowledge of HVAC systems with working knowledge of electrical and plumbing trades.

• Bachelor’s or Associate’s degree in Business Administration, Management, or related field (preferred) OR 10+ years of direct industry experience.

• Minimum of 5 years supervisory experience leading teams in a service operations environment.

• Proven success in operational leadership, financial management, and customer relationship management.

This is a high-impact leadership opportunity for a motivated professional ready to take ownership of service operations, drive performance, and contribute to business growth.