Job Description

Job Title: Centralized Operations & Billing Specialist
Location: High Point, NC
Department: Service Operations
Reports To: Financial Operations Compliance Manager

Compensation

• Hourly Rate: $28.85–$33.65 per hour (equivalent to $60,000–$70,000 annually)

What You’ll Do

• Invoice Management & AR: Generate, submit and follow up on customer invoices to improve collections and reduce days sales outstanding.

• Purchase Order & Cost Reconciliation: Enter POs, reconcile vendor invoices and ensure accurate job costing for timely payments.

• Performance Tracking: Monitor branch-level billing and AR KPIs; compile backlog and billing-readiness reports and escalate issues proactively.

• Process Consistency: Enforce company-wide billing, documentation and compliance standards to eliminate redundancy and maintain audit-ready records.

• Cross-Functional Support: Partner with branch coordinators and cost-containment teams to troubleshoot cash-flow bottlenecks and streamline operational workflows.

• Ad Hoc Admin: Provide flexible operational support—from reporting to system cleanup—to help branch teams focus on core service delivery.

What You’ll Bring

• Experience: 5+ years in operations support, billing, AR management or related administrative roles.

• Technical Skills: Proficiency with ERP or financial software and advanced Microsoft Excel (pivot tables, VLOOKUPs, data analysis).

• Attention to Detail: Proven ability to manage competing priorities, maintain accuracy and meet tight deadlines.

• Communication: Strong phone, email and interpersonal skills for AR follow-up and cross-team collaboration.

• Problem Solver: Comfortable identifying process gaps and driving continuous improvements.

What We Offer

• Employer-paid medical, dental and vision coverage

• 401(k) plan with company match

• Paid time off, holidays and training opportunities

• A supportive, growth-oriented work environment