Job Description

Job Title: Plumbing Service Technician

Position Summary:

We are seeking a skilled Plumbing Service Technician to perform maintenance and repairs on medium to large, complex plumbing systems. The ideal candidate ensures high-quality work, upholds safety standards, and maintains positive, professional relationships with customers.

Essential Job Functions:

• Adhere to all company and customer-specific safety policies, protocols, and procedures.

• Accurately complete time-sensitive documentation (e.g., work orders, receipts, IVR logs, customer portals).

• Utilize mobile technologies for documentation and communication.

• Maintain a professional appearance, including personal attire, tools, vehicles, and job sites.

• Secure purchase orders, properly use P-cards, and document purchases.

• Manage vehicle inventory and tool tracking using internal systems and inventory checks.

• Communicate work status and location regularly with the service coordinator.

• Attend meetings and training sessions as required (e.g., safety/toolbox talks, performance reviews).

• Troubleshoot and repair plumbing systems, including supply lines, wastewater systems, grease lines, and hydronic heating/cooling systems.

• Perform preventative maintenance tasks per service agreements and coordinate inspection schedules.

• Perform other duties as assigned.

Qualifications:

• State Journeyman or Master Plumber License preferred.

• EPA 608 Universal Certification required upon start.

• Strong understanding of BOCA Code and OSHA safety regulations.

• Minimum of 4 years of experience as a plumbing service technician or related role.

• Ability to work independently with minimal supervision.

• Strong organizational and time management skills.

• Composure and problem-solving skills in emergency situations.

• Excellent communication and customer service skills.

• Ability to interpret technical data and make decisions based on measurable criteria.

• Flexibility to work varying shifts, including nights, weekends, overtime, and emergency call-outs.

Physical Requirements:

• Ability to wear required PPE (e.g., hard hat, safety glasses, gloves, fall protection).

• Must be able to see clearly (corrected or uncorrected).

• Capable of lifting up to 80 lbs. with assistance when necessary.

• Physically able to perform tasks involving:

  • Frequent lifting (20–50 lbs.), kneeling, bending, reaching overhead, walking, and standing.

  • Occasional heavy lifting (51–80 lbs.) and sitting.

  • Frequent climbing of ladders and stairs.

  • Working at heights and performing repetitive motions.

Work Environment:

• Work is performed on job sites or customer facilities, including outdoors, rooftops, and mechanical rooms.

• Exposure to moving equipment, noise, vibrations, fumes, extreme temperatures, and electrical hazards.

• May involve working in confined spaces and elevated locations.