Job Description

Service Manager – Charlotte, NC

Medical
Dental
Vision
401K with % match
Life Insurance
PTO
Accidental death insurance
Short term disability
Long term disability
Company Vehicle
Career development and recognition

What You Will Be Doing

As the Service Manager, you will play a pivotal role in overseeing and optimizing service operations, ensuring exceptional customer satisfaction, and maximizing the performance of HVAC and building controls systems. This position requires a dynamic leader with a strong background in HVAC service management, a commitment to safety, and the ability to drive both team and individual success.

Key Responsibilities

Leadership and Team Management:

• Lead and inspire a team of HVAC technicians, providing direction, mentorship, and support.
• Foster a positive and collaborative team culture that prioritizes safety, quality, and customer satisfaction.
• Conduct regular performance evaluations, set goals, and provide ongoing training to enhance the skills of the service team.

Operational Oversight:

• Evaluate and implement safety measures to ensure compliance with industry regulations and company standards.
• Oversee the day-to-day performance of the service team, taking accountability for profit and loss.
• Review service reports, ensuring quality workmanship, and providing constructive feedback for continuous improvement.

Customer Engagement:

• Interact with clients to understand their needs, contribute to portfolio growth, and address inquiries and special requests.
• Collaborate with the sales and customer service teams to maintain and strengthen client relationships.

Resource Planning and Coordination:

• Work closely with the scheduling team to efficiently plan and dispatch HVAC technicians, optimizing service delivery.
• Proactively anticipate challenges related to on-site installations and repairs, coordinating necessary resources for successful execution.

Data Utilization and Reporting:

• Utilize the company's operating system to extract and analyze data for reports, financial performance, forecasting, and presentations.
• Provide cost reviews for quotes on equipment repairs or replacements at customer locations.

Qualifications and Skills

• Proven experience in commercial HVAC service management.
• Strong leadership and team management skills.
• In-depth knowledge of HVAC systems and building controls.
• Excellent communication and interpersonal skills.
• Ability to analyze data and make informed decisions.
• Commitment to safety and regulatory compliance.
• Flexibility to work occasional overtime and weekends.
• High School Diploma.

FLSA CLASSIFICATION –EXEMPT: SALARY | LOCATION: CHARLOTTE, NC |PIVOT WORKFORCE LLC.