Job Description

About the Role

Pinnacle Partners is recruiting for Field Service Engineers in Indianapolis, Indiana. This position focuses on installing, troubleshooting, maintaining, and repairing CNC machine tools at customer facilities. The ideal candidate will have 3–5 years of experience in CNC maintenance, industrial maintenance, electrical systems, or automated equipment, with strong mechanical and electrical troubleshooting skills.

This role offers a mix of customer-site service, equipment installations, and remote technical support, with travel generally capped at 35%.

Key Responsibilities:

• Perform installation, troubleshooting, repair, and maintenance of CNC machine tools, including mills and lathes, at customer facilities.
• Provide high-quality machine startups, demonstrations, maintenance, repair services, and remote technical support.
• Review installation requirements, site preparation, and installation recommendations with customers before equipment shipment.
• Coordinate and oversee machine assembly and installation at customer facilities.
• Inspect, adjust, test, and start up newly installed machines to ensure proper operation and compliance with specifications.
• Demonstrate safe machine setup, operation, maintenance, and programming procedures to customers and distributor partners.
• Perform warranty and non-warranty service, including troubleshooting, preventive maintenance, repairs, and machine adjustments.
• Provide phone and email technical support to customers, distributors, and other Field Service Engineers when not traveling.
• Walk customers through troubleshooting procedures and technical issues remotely when possible.
• Identify machine service requirements and recommend appropriate parts, accessories, and labor to maintain equipment reliability and operating efficiency.
• Travel to customer locations to diagnose and resolve complex machine issues and assist with installations and repairs.
• Maintain communication with service management and coordinators regarding service schedules, assignments, and completed service calls.
• Maintain accurate records of service calls, travel expenses, and technical documentation.
• Communicate non-standard customer requirements, safety concerns, machine performance issues, and customer dissatisfaction to service management.
• Participate in industry trade shows, training sessions, and product demonstrations as needed.
• Collaborate with internal service and technical support teams to improve customer experience and overall service effectiveness.

Requirements:

• 3–5 years of experience in CNC maintenance, industrial maintenance, equipment repair, electrical maintenance, or a closely related technical field.
• Two- or four-year technical degree or equivalent professional experience.
• Ability to read and interpret blueprints, mechanical drawings, electrical schematics, and technical manuals.
• Understanding of electrical systems and mechanical equipment.
• Experience troubleshooting, maintaining, or repairing industrial machinery or automated equipment.
• Strong mechanical and electrical troubleshooting abilities.
• Ability to communicate technical information clearly and walk customers through troubleshooting issues over the phone or in person.
• Strong customer service and interpersonal skills.
• Ability to work independently and resolve equipment issues with limited supervision.
• Willingness and ability to travel up to 35%, including occasional overnight stays.
• Ability to work a first-shift schedule, generally 7:00 AM–4:00 PM or 8:00 AM–5:00 PM, with occasional overtime as needed.

Preferred:

• Previous experience working with CNC machines, machine tools, mills, or lathes.
• Strong electrical troubleshooting experience, including PLC logic, I/O troubleshooting, axis drives, spindle drives, motion control, control panels, and sensors.
• CNC programming, troubleshooting, or maintenance experience.
• Previous experience commissioning, installing, or servicing industrial equipment.
• Experience working for a CNC machine tool manufacturer or OEM equipment builder.
• Ability to independently start up, demonstrate, troubleshoot, and repair equipment without close supervision or additional site assistance.
• Experience with mechanical and electrical equipment teardown, rebuilds, and installations.
• Familiarity with automated manufacturing equipment and industrial control systems.

Benefits Overview:

• Annual base salary ranging from approximately $80,000–$90,000.
• Overtime paid at 1.5 times the regular hourly equivalent.
• Company vehicle for local positions, with additional travel arrangements provided as applicable.
• Shared service vehicles, company credit cards, and expense reimbursement through Concur for applicable travel.
• Travel time is paid.
• Travel generally capped at 35%, with efforts to keep employees home on weekends.
• Overnight travel typically required for installations, which can take approximately 3–5 days.
• Comprehensive benefits package with above-average offerings.
• Additional week of time off typically built into the holiday schedule due to the Christmas/New Year's shutdown.
• Standard first-shift schedule with occasional overtime as needed.
• On-the-job training and shadowing to learn company-specific equipment, processes, and service procedures.
• Collaborative work environment with an established organization and long-tenured employees.
• Opportunity to work with advanced CNC machine tools and develop expertise in machine installation, service, and automation.

Explore More Engineering Opportunities

This role falls within our Engineering/Manufacturing division, where we specialize in placing professionals in areas such as:

• Quality Engineering and Quality Assurance
• Mechanical/Electrical Engineering
• Manufacturing/Process Engineering
• CNC Machining and Programming
• Field Service Engineering
• Technical Support and Parts Management
• Controls and Automation Engineering
• Project Engineering
• Operations / Plant Engineering

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