Temp to Perm
Customer Experience Specialist
Posted on 19 October 26 by McKenzie Donnell
- Indianapolis, IN
- $20 - $ per Hour
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Job Description
About the Role
Pinnacle Partners is recruiting for a Customer Experience Specialist in Indianapolis, IN. This is a contract-to-hire opportunity paying $20/hour.
Our client is seeking an outgoing, confident, and solutions-oriented professional to handle customer concerns, resolve service issues, and maintain a positive customer experience. This fast-paced role is ideal for someone who communicates well, thinks quickly, and enjoys finding solutions.
Key Responsibilities:
- Review and resolve customer surveys, complaints, and service incidents in a timely manner
- Manage a high volume of correspondence, averaging 60–70 emails and approximately 45 cases per day
- Work with customers and locations to investigate issues and determine appropriate resolutions
- Respond to customer feedback through channels such as the BBB and Yelp
- Document case notes, update ticket statuses, and manage cases through a shared queue
- Meet service goals of responding within 24 hours and resolving cases within 72 hours
Requirements:
- At least 2 years of customer service-related experience
- Strong written and verbal communication skills
- Outgoing, confident, and upbeat personality with empathy and professionalism
- Strong critical thinking and problem-solving skills
- Adaptability and willingness to ask questions and learn
Preferred:
- Experience handling customer complaints or escalations
-
Experience managing high-volume email correspondence and case queues
Explore More Administrative & Customer Service Opportunities
Our Administrative & Customer Service division covers areas including:
- Administrative Assistant
- Executive Assistant
- Customer Service Representative
- Receptionist
- Data Entry
Explore additional Human Resources roles and learn more about how we support Administrative & Customer Service professionals:
https://www.partnersinstaffing.com/find-jobs or https://www.partnersinstaffing.com/human-resources-service-administration
Not the right fit?
We’re hiring across multiple divisions:
- Accounting & Finance
- Human Resources
- Information Technology
- Engineering & Manufacturing
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