Job Description

About the Role

Pinnacle Partners is recruiting for an Account Manager in the Louisville, KY area. This is a remote, relationship-focused sales position responsible for maintaining and growing an established book of business across Louisville, Southern Indiana, and surrounding Kentucky markets. The ideal candidate will have 1–5+ years of experience in industrial sales, technical sales, value-driven sales, account management, or a similar customer-facing role, along with a strong mechanical mindset and the ability to communicate effectively with everyone from plant-floor personnel to executive leadership. This role will be approximately 90% account management and growth within existing customers and 10% new business development, with the opportunity to take over an established book of business valued at approximately $2 million.

Key Responsibilities:

• Maintain and grow an established book of business within an assigned territory.
• Manage customer relationships and identify opportunities to increase account penetration and overall account value.
• Serve as a trusted resource to customers regarding technical products, applications, and solutions.
• Work with customers to understand their needs and recommend appropriate products and solutions.
• Prepare and deliver technical application and product presentations to customers, including engineers and executive-level audiences.
• Communicate effectively with both plant-floor personnel and executive leadership within customer organizations.
• Facilitate inbound customer requests by helping customers identify the appropriate products, quantities, and solutions.
• Educate customers on products, applications, and capabilities throughout the sales process.
• Identify opportunities to deepen existing customer relationships and expand business within current accounts.
• Develop new opportunities through a combination of warm leads, referrals, inbound inquiries, outbound activity, and other marketing efforts.
• Maintain approximately a 90% farming and 10% hunting sales approach.
• Conduct regular customer visits throughout the assigned territory to strengthen relationships and identify additional opportunities.
• Utilize phone, email, text, and other communication methods to maintain customer relationships and drive business growth.
• Identify opportunities to create competitive differentiation through value-added solutions and cost-saving initiatives.
• Maintain accurate customer information, sales activity, opportunities, and follow-up activities within the CRM system.
• Manage personal activity, meetings, follow-up, and territory responsibilities while working remotely.
• Develop a strong understanding of customer operations, applications, and technical requirements.
• Work with customers across industries including industrial manufacturing, oil and gas, life sciences, clean energy, and semiconductor markets.
• Collaborate with internal teams to support customer requirements and develop custom solutions when appropriate.
• Take ownership of customer relationships throughout the sales process rather than simply completing individual transactions.
• Monitor account activity and identify opportunities for additional products, applications, and services.
• Manage territory activity with a focus on meaningful customer interactions and activities that move opportunities forward.
• Complete approximately two meaningful sales activities per day, which may include customer calls, meetings, visits, presentations, or other business-development activities.
• Travel throughout the assigned territory for customer meetings and account development.
• Maintain strong organization and responsiveness while managing a remote territory.
• Complete additional sales and customer-support responsibilities as assigned.

Requirements:

• 1–5+ years of experience in industrial sales, technical sales, value-driven sales, account management, or a similar customer-facing role.
• Strong relationship-building and customer communication skills.
• Ability to develop relationships with both operations personnel and executive-level customers.
• Ability to communicate technical information clearly to both technical and non-technical audiences.
• Experience presenting products, services, or technical solutions to customers.
• Strong mechanical aptitude or hands-on mechanical knowledge.
• Mechanical mindset with an interest in understanding how products, equipment, and systems work.
• Ability to learn technical products and understand how they apply to customer operations.
• Ability to work independently in a remote environment and remain accountable for customer activity, meetings, follow-up, and territory management.
• Strong organization and time-management skills.
• Ability to manage an established book of business while also identifying new opportunities.
• Ability to maintain accurate CRM activity and customer information.
• Comfortable traveling throughout an assigned territory for customer meetings and visits.
• Ability to work effectively with customers ranging from plant-floor personnel to executive leadership.
• Strong problem-solving and consultative sales skills.
• Ability to build long-term customer relationships rather than relying solely on transactional sales.
• Ability to understand customer needs and communicate the value of technical solutions.

Preferred:

• Knowledge of automation, fluid systems, valves, or related industrial products.
• Previous experience selling to manufacturers.
• Previous experience selling into oil and gas, life sciences, clean energy, semiconductor, or other technical industrial markets.
• Experience with account saturation or expanding relationships within existing customer accounts.
• Engineering experience or education.
• Bachelor's degree, preferably in a STEM-related field.
• Experience in technical or application-based sales.
• Experience with custom solutions or engineered products.
• Previous experience managing an established book of business.
• Experience identifying cost-saving or value-added opportunities for customers.
• Previous competitive sports experience.
• Experience presenting technical products or solutions to groups of customers, engineers, or executives.

Benefits Overview:

• $80K–$100K base salary depending on experience and qualifications.
• Annual bonus opportunity of up to 20% of base salary.
• Remote position.
• Approximately 3–4 days per week traveling throughout the assigned territory, with approximately 1–2 days working from home.
• $50 phone reimbursement.
• Mileage reimbursed at the national mileage rate.
•  

Explore More Engineering Opportunities

This role falls within our Engineering/Manufacturing division, where we specialize in placing professionals in areas such as:

• Mechanical/Electrical Engineering
• Manufacturing/Process Engineering
• Controls Engineering
• Project Engineering
• Technical Sales
• Operations / Plant Engineering

Explore additional Engineering roles and learn more about how we support Engineering professionals:

Find Jobs or Manufacturing & Engineering Opportunities

Not the right fit?

We're hiring across multiple divisions including:

• Human Resources
• Administrative & Customer Service
• Information Technology
• Accounting & Finance