Job Description

This role combines technical expertise with leadership responsibilities, with about 60% focused on guiding and developing the team and 40% spent on direct technical work. The position ensures that applications and infrastructure meet business needs, remain secure and reliable, and continue to evolve through innovation and process improvements.

Your role:

• Lead, coach, and mentor team members to drive performance and professional growth.
• Provide direction and oversight to support business operations and technology initiatives.
• Oversee application performance to ensure alignment with business needs and user requirements.
• Analyze and improve existing systems for greater efficiency and effectiveness.
• Manage projects from planning through completion.
• Research and recommend new software tools and services to support enterprise goals.
• Install, configure, test, deploy, and maintain applications and system software.
• Work alongside the team on daily technical and operational tasks.
• Conduct feasibility studies for potential software purchases and provide recommendations.
• Collaborate with internal IT groups, business units, and external partners to maintain a secure and high-performing environment.
• Evaluate documentation and specifications for new applications to ensure functionality meets requirements.
• Negotiate contracts with vendors and manage supplier relationships.
• Maintain software and systems inventories, including contracts and agreements.
• Create user training materials and deliver training sessions as needed.
• Monitor and resolve complex infrastructure and application issues.
• Address and remediate security vulnerabilities.
• Follow established incident, problem, configuration, and change management processes.

What you’ve got:

• Experience leading the direction, implementation, and support of enterprise software solutions.
• Strong background in project management and project-based work environments.
• Hands-on experience with automated software management tools.
• Solid understanding of multi-tiered applications, software quality practices, and automated SDLC pipelines.
• Required: Experience with AWS cloud infrastructure, including infrastructure as code (CloudFormation, CodeCommit, CodePipeline).
• Extensive experience administering and maintaining enterprise applications and infrastructure.
• Familiarity with environments including: IBM FileNet, Kofax, Jira/Confluence, GoAnywhere MFT, PKI, Microsoft Windows Server/AD/Group Policy, Linux, Docker, Kubernetes, and SolarWinds.
• Proficiency with scripting, especially PowerShell, for automating operational tasks.
• Working knowledge of Windows and Linux operating systems and networking.
• Strong understanding of organizational objectives and the ability to align IT systems with business needs.
• Knowledge of data security and privacy standards.

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