Job Description

Seeking a seasoned Product Manager with a background in both travel operations and IT product leadership to oversee the complete overhaul of a travel booking and concierge service platform. This contract role focuses on ensuring a successful implementation of a new vendor-led solution by managing vendor collaboration, aligning internal stakeholders, and ensuring the end product meets functional and integration goals.

Your role:

• Oversee the full product lifecycle for a modernized travel platform, from requirements through implementation.
• Serve as the primary point of coordination between internal teams and third-party vendors during execution of an off-the-shelf platform rollout.
• Lead vendor accountability throughout the RFP, selection, and implementation phases.
• Evaluate existing system workflows and identify opportunities for improvement across booking, payment, inventory, and customer service.
• Ensure seamless integration with airline booking systems, loyalty programs, accounting platforms, and banking/payment systems.
• Represent the business needs of a high-touch travel experience platform, including support for executive concierge-level services.
• Align cross-functional input from operations, IT, and business leaders to ensure the platform supports scalable and sustainable workflows.
• Monitor timelines, milestones, and vendor deliverables to ensure the solution delivers as expected.
• Collaborate on system testing, configuration, and rollout strategy to minimize operational disruption.

What you’ve got:

• Proven experience as a Product Manager in the travel or hospitality industry (required).
• Strong familiarity with technology platforms used in travel booking, loyalty, airline reservation systems, and concierge services.
• Experience managing third-party vendors and ensuring high-quality delivery of commercial off-the-shelf (COTS) software solutions.
• Understanding of API capabilities and common system integration points (no coding required).
• Knowledge of payment processing tools and integrations such as PayPal and banking platforms.
• Demonstrated ability to coordinate complex cross-functional projects with multiple external and internal stakeholders.
• Excellent communication and organization skills with an ability to keep deliverables on track.
• Familiarity with RFP processes and vendor contract oversight is preferred.
• Background in modernizing or replacing legacy systems is highly desirable.

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