Job Description

Title: IT Manager – CRM Development
Location: Phoenix, AZ (in-office)

We are seeking an experienced and collaborative IT Manager to lead our 14-person CRM development team supporting a critical CRM platform. This role is a blend of technical leadership, stakeholder engagement, and people management — ideal for a candidate with deep Microsoft Dynamics 365 CE expertise who thrives in a solution-driven, respectful, and communicative culture.

Your Role:

• Lead a cross-functional team of developers, BAs, QA, and support staff delivering CRM solutions that serve thousands of internal and external users

• Oversee the architecture and delivery of Dynamics 365 CE (Sales/Customer Engagement) features, integrating with custom .NET applications and Azure-based services

• Divide and assign team responsibilities, while providing coaching and performance development (1:1s, reviews, career pathing)

• Partner with internal stakeholders — including VPs and business unit leaders — to gather pain points and translate them into CRM solutions

• Guide team on best practices for data storage, automation, and platform scalability across a recently migrated cloud-based Dynamics environment

• Provide oversight to light technical support staff who manage user configuration and system issues, ensuring effective escalations

• Participate in solution design and, where needed, assist with proof of concept development to set technical direction

• Promote collaboration and productivity in a team of high performers, balancing a light- and heavy-touch leadership style

• Maintain documentation and ensure systems are secure, compliant, and aligned with organizational IT policies

What You’ve Got:

• Bachelor’s degree in IT, Computer Science, or related field

• Deep experience with Microsoft Dynamics 365 CE, including configuration, architecture, and business process implementation

• 5+ years in IT leadership, including experience managing mid-sized technical teams

• Strong communication skills, with a proven ability to influence both technical teams and senior business stakeholders

• Experience in a hybrid cloud/on-prem environment; recent cloud migration experience is a plus

• Understanding of full SDLC, Agile environments, and project delivery best practices

• Proven ability to manage personalities, encourage collaboration, and maintain a high-performing team culture

• Ability to evaluate architecture needs and lead CRM modernization or process optimization efforts

• Certifications in Microsoft Dynamics, Azure, or Agile/Scrum methodologies preferred

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