Job Description
Title: VP of Professional Services
Location: Tempe, AZ
We are seeking a highly skilled and experienced individual to join our client as the Vice President of Professional Services. This strategic role involves managing large accounts and overseeing projects that could be as short as a few weeks to multi-year engagements. As the VP of Professional Services, you will play a pivotal role in driving successful outcomes, building strong client relationships, and leading change management initiatives.
Your role:
- Lead and inspire a team of professionals, providing guidance, support, and mentorship to achieve project objectives.
- Develop and maintain strong relationships with government organizations, serving as a trusted advisor and understanding their unique needs.
- Drive change management initiatives, lead conversations around change requests, and effectively negotiate contracts.
- Collaborate closely with cross-functional teams to align strategies and deliver seamless service experiences.
- Stay up to date with industry trends and best practices, bringing innovative ideas and solutions to enhance service delivery.
What you’ve got:
- Extensive professional services experience within the software space.
- Demonstrated success in managing large accounts in a SaaS-based, consulting, or software company.
- Proven experience in change management, with a track record of leading and implementing successful change initiatives.
- Strong negotiation and contract management skills, with the ability to drive favorable outcomes.
- Exceptional leadership abilities, inspiring and motivating teams to achieve their best.
- Excellent communication and interpersonal skills, enabling effective collaboration with clients and internal stakeholders.
- Results-oriented mindset with a focus on delivering high-quality services and exceeding client expectations.
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