Job Description

We are seeking a highly skilled and experienced IT Field Technician to join our client’s team. The IT Field Technician will be responsible for providing on-site technical support to clients, including hardware and software installation, maintenance, troubleshooting, and repair. You will work closely with other members of the IT team to ensure a high level of customer satisfaction and to maintain system uptime.

Your role:

• Providing on-site technical support to clients for a variety of hardware and software issues.
• Installing, configuring, and maintaining computer hardware and software, including kiosks, workstations, printers, and other peripherals.
• Responding to help desk tickets and providing timely technical support to end-users.
• Troubleshooting network connectivity issues.
• Conducting regular maintenance on hardware and software systems, including updates and upgrades.
• Collaborating with other members of the IT team to ensure system-wide compatibility and integration.
• Maintaining detailed documentation of all technical processes and procedures.
• Staying up-to-date with the latest technologies and industry trends.
• Will travel with team to various locations. May at sometimes drive own vehicle (Mileage will be reimbursed)

What you’ve got:

• Bachelor's degree in Computer Science, Information Technology or a related field. (Preferred but not required if technician can supplement with experience)
• A minimum of 3 years of experience in IT field support.
• Ability to pass background check
• Good driving record, able to pass possible driving record search
• Experience with hardware and software installation, maintenance, troubleshooting, and repair.
• Experience with LAN/WAN, VPNs, TCP/IP, DNS, DHCP, and other networking technologies.
• Experience with SCCM and/or Intune. Knowledge of on-premise, hybrid and cloud only device management.
• Strong problem-solving and critical-thinking skills.
• Excellent communication and customer service skills.
• Ability to work independently and prioritize tasks effectively.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus.

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