Job Description

As a PCLAN Technician you will be out with internal customers on a daily basis resolving issues and working as a liaison to other departments. This position will require extensive travel, you will need to have the ability to drive to various locations with a personal vehicle with possible overnight stays.

Your role:

• Server support, desktop support, support customers on the company network
• Fix computer related problems
• Troubleshoot hardware problems
• Research and implement potential solutions
• Support warranty and non-warranty computer and printer repair work
• Assist with assigned project tasks
• Ensures compliance with standards for systems software and documentation
• Teach customers how to use PC related software and hardware
• Implement software patches, security fixes, and test and validate modified system configurations.
• Install and configure PC hardware, software, and peripherals
• Assist with major deployments of hardware and software
• Monitor system reliability and availability
• Attend section staff meetings
• Complete mandatory training classes and other classes as assigned
• Travel between sites to accomplish tasks
• Perform preventive maintenance on hardware and software packages to include client and server platforms
• Teach new staff members how to troubleshoot problems, setup and install, network related hardware, software, and other peripherals
• This position will require daily travel to work sites

What you’ve got:

• General working knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise
• Knowledge of Microsoft products including operating systems and Office
• Computer hardware configuration and repair knowledge
• Knowledge of Ethernet network topology to assist with troubleshooting network issues
• Knowledge of IT infrastructure industry standards and best practices
• Advanced troubleshooting skills
• Problem definition and alternative analysis skills
• Experience with Active Directory
• Experience with Windows 10
• Experience with Windows 7
• Experience with Server 2008 and Server 2012 engineering
• Experience with Backup solutions
• Time Reporting
• MS System Center Operations Manager 2012 R2
• Minimum 4 years of current working experience in an IT field
• Must have a current AZ Driver’s license with a good driving record - fewer than 8 points on driving record
• Able to pass a thorough background check
• Associate/Bachelor degree in a related field is preferred
• Strong customer service skills
• Excellent interpersonal, written, and oral communication skills
• Advanced troubleshooting and problem solving skills
• Excellent self-organization and time management skills
• Ability to work collaboratively in teams and across organizations
• Ability to synthesize feedback and adjust plans accordingly
• Ability to develop and write technical documentation
• Ability to evaluate and test emerging technologies
• Ability to apply creative solutions to business problems to ensure business needs are most effectively met
• Resource will be working in a professional environment and will be held to a dress code standard

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