Job Description
Title: PC LAN Technician
Location: Tucson, AZ
As a PCLAN Technician you will be out with internal customers on a daily basis resolving issues and working as a liaison to other departments. This position will require extensive travel, you will need to have the ability to drive to various locations with a personal vehicle with possible overnight stays.
Your role:
- Server support, desktop support, support customers on the company network
- Fix computer related problems
- Troubleshoot hardware problems
- Research and implement potential solutions
- Support warranty and non-warranty computer and printer repair work
- Assist with assigned project tasks
- Ensures compliance with standards for systems software and documentation
- Teach customers how to use PC related software and hardware
- Implement software patches, security fixes, and test and validate modified system configurations.
- Install and configure PC hardware, software, and peripherals
- Assist with major deployments of hardware and software
- Monitor system reliability and availability
- Attend section staff meetings
- Complete mandatory training classes and other classes as assigned
- Travel between sites to accomplish tasks
- Perform preventive maintenance on hardware and software packages to include client and server platforms
- Teach new staff members how to troubleshoot problems, setup and install, network related hardware, software, and other peripherals
- This position will require daily travel to work sites
What youve got:
- General working knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise
- Knowledge of Microsoft products including operating systems and Office
- Computer hardware configuration and repair knowledge
- Knowledge of Ethernet network topology to assist with troubleshooting network issues
- Knowledge of IT infrastructure industry standards and best practices
- Advanced troubleshooting skills
- Problem definition and alternative analysis skills
- Experience with Active Directory
- Experience with Windows 10
- Experience with Windows 7
- Experience with Server 2008 and Server 2012 engineering
- Experience with Backup solutions
- Time Reporting
- MS System Center Operations Manager 2012 R2
- Minimum 4 years of current working experience in an IT field
- Must have a current AZ Drivers license with a good driving record - fewer than 8 points on driving record
- Able to pass a thorough background check
- Associate/Bachelor degree in a related field is preferred
- Strong customer service skills
- Excellent interpersonal, written, and oral communication skills
- Advanced troubleshooting and problem solving skills
- Excellent self-organization and time management skills
- Ability to work collaboratively in teams and across organizations
- Ability to synthesize feedback and adjust plans accordingly
- Ability to develop and write technical documentation
- Ability to evaluate and test emerging technologies
- Ability to apply creative solutions to business problems to ensure business needs are most effectively met
- Resource will be working in a professional environment and will be held to a dress code standard
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