IT Helpdesk Technician

Posted on 03 May 23 by Mitchell Stokes

  • Phoenix, AZ
  • $21 - 26 per Hour

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Job Description

Title: IT Helpdesk Technician
Location: Phoenix, AZ

Your role:

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Perform hands on trouble shooting on PCs and laptops
  • Install end user equipment
  • Troubleshoot network issues
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

What you’ve got:

  • 1-5 years’ experience in a technical support role
  • Help desk experience
  • PC experience
  • Windows experience
  • Technical college, certifications

To find more great tech-centric jobs, please visit www.phoenixstaff.com.

Job Information

Rate / Salary

$21 - 26




Not Specified

Skills / Experience

Not Specified


Not Specified

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