Job Description

As a PCLAN technician, you’ll be out with internal customers on a daily basis resolving issues and working as a liaison to other divisions.

Your role:

• Server support, desktop support, support customers on the network; fix computer related problems; troubleshoot hardware problems; research and implement potential solutions; support agency’s warranty and non-warranty computer and printer repair work; and assist with assigned project tasks.
• Ensure compliance with standards for systems software and documentation.
• Install and configure PC hardware, software and peripherals.
• Assist with major deployments of hardware and software. Attend section staff meetings.
• Complete mandatory training classes and other classes as assigned.
• Travel between sites to accomplish tasks.
• Perform preventive maintenance on hardware and software packages to include client and server platforms
• Teach new staff members how to troubleshoot problems, setup and install, network related hardware, software and other peripherals.
• Work with a team to accomplish the task of upgrading and deploying new equipment and software.
• Assist with multiple projects at various locations throughout the state of Arizona.
• This position will require daily travel to work sites and may include travel to diverse location within the state of Arizona, including possible multi-day and overnight stays.

What you’ve got:

• General working knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise
• Ticketing and Department operating procedures
• Knowledge of Microsoft products including operating systems and Office
• Knowledge of Google email and standard Suite of products
• Computer hardware configuration and repair knowledge
• Knowledge of Ethernet network topology to assist with troubleshooting network issues
• Knowledge of IT infrastructure industry standards and best practices
• Advanced troubleshooting skills
• Problem definition and alternative analysis skills
• Experience with Active Directory
• Experience with Windows 10
• Experience with Windows 7
• Experience with Server 2008 and Server 2012 engineering
• Experience with Backup solutions
• Time Reporting
• MS System Center Operations Manager 2012 R2
• Minimum 4 years of current working experience in an IT field
• Must have a current AZ Driver’s license with a good driving record - 39 month review will be conducted
• Associate/Bachelor degree in a related field is preferred
• Knowledge of Apple devices including iOS and MacOS is a plus
• Strong customer service skills
• Excellent interpersonal, written, and oral communication skills
• Advanced troubleshooting and problem-solving skills
• Excellent self-organization and time management skills
• Ability to work collaboratively in teams and across organizations
• Ability to synthesize feedback and adjust plans accordingly
• Ability to develop and write technical documentation
• Ability to evaluate and test emerging technologies
• Ability to apply creative solutions to business problems to ensure business needs are most effectively met
• Ability to work in a professional environment and held to a dress code standard
• Position will require extensive travel throughout Northern Arizona. You will need to have the ability to drive to various locations with a company vehicle with possible of infrequent overnight stays throughout AZ

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