Full-time

Service Desk Technician

Posted on 13 September 22 by Matt Owens

  • Kent, WA
  • 20 - 30 per Hour
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Job Description

Title: Service Desk Technician

Location: Kent, WA

 

We’re currently looking for a support Desk Technician with a customer centric approach to problem solving. The service desk supports internal customers ranging from field workers to managers and directors. For this position you will need to be able to understand/document customer needs, troubleshoot with customer, and have a broad understanding of IT services structure to escalate calls. You will support desktop applications, web-based applications, client/server applications, computer/networking hardware, standard operating systems, third party software applications, internally developed custom applications, etc.

 

What you’ve got:

  • Experience in a call center supporting Windows and Office
  • Working knowledge of customer service principles and processes
  • Knowledge of desktop applications, web-based applications, client/server applications, computer/networking hardware, standard operating systems, common third-party software applications, internally developed custom applications, application integrations, networking protocols, security concepts, and any other computer-related technologies
  • Minimum 6 months to 1 year of working experience in an IT field
  • Associate degree in a related field is preferred
  • Strong customer service skills
  • Excellent interpersonal, written and oral communication skills
  • Ability to work collaboratively in teams and across organizations
  • Ability to synthesize feedback and adjust plans accordingly
  • Ability to develop and write technical documentation
  • Ability to evaluate and test emerging technologies
  • Ability to apply creative solutions to business problems to ensure business needs are most effectively met

 

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Job Information

Rate / Salary

20 - 30

Sector

IT

Category

Not Specified

Skills / Experience

Not Specified

Benefits

Not Specified

Our Reference

JOB-6467

Job Location