Director of Implementation Services

Posted on 13 September 22 by Allen Plunkett

  • Atlanta, GA
  • $140,000 - 160,000 per Year

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Job Description

Title: Director of Implementation Services
Location: Atlanta, GA

The Director of Implementation Services will be responsible for all services engagements in North America from the sales cycle through deployment and have responsibility for high utilization monitoring of the implementation team. We are looking for candidates with ten or more years of EDM and/or technical software experience which includes a combination of client facing, program management, business development, and technology implementation work.

The successful candidate must have a transformational track record as a leader with experience in the EDM and/or technical software industry. This individual will have a history of managing the growth of client relationships and generating outstanding and sustainable business performance. This candidate will have proven his/her ability to execute flawlessly and drive/motivate others around him/her to do the same. Success in this role will be determined by the individual’s track-record of building sustainable business growth over an extended period of time.

Your role:

  • In charge of all professional services deployment. 
  • Set the direction for the professional services organization in North America. Oversee design and implementation, including strategies and goals to drive organic growth.
  • Provide strategic leadership to large customers and create/foster a trusted advisor relationship with our customer base.
  • Build a high performing team by creating a work environment where individuals and teams can achieve peak performance through the attraction, development, and engagement of the best and the brightest.
  • Support the roll-out of best practices around project management, performance metrics, and delivery in the professional services organization. create implementation methodology documentation
  • Collaborate with nationwide locations to build synergies and seize opportunities.
  • Develop and/or champion initiatives that focus on bringing innovation in the form of new services, identifying opportunities for existing offerings, or generating more revenue from existing offerings and customers.

What you’ve got:

  • 10+ years of EDM and/or technical software experience.
  • Software industry background.
  • Document management and document scanning experience.
  • Experience leading professional service teams.

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Job Information

Rate / Salary

$140,000 - 160,000




Not Specified

Skills / Experience

Not Specified


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