MSP IT Systems Engineer

Posted on 05 May 22 by Allen Plunkett

  • Phoenix, AZ
  • 55,000 - 60,000 per Year

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Job Description

Title: MSP IT Systems Engineer T2
Phoenix, AZ

We are seeking an IT Systems Engineer T2 for a great opportunity to join this team and learn a variety of skills through the different voice, data, and cloud services offered to clients. We’re looking for someone with 2+ years’ experience working in an IT support or helpdesk environment. 2+ years functioning as a tier 2 Support Technician at an MSP, 2+ years working with ticketing, documentation, and MSP monitoring and management tools and software. PSA, Ticketing, Documentation, RMM, IT Glue, and other industry specific tools.

Your role:

  • Provide onsite, remote, and phone support for SMB IT customers
  • Maintain full professionalism when working with customers
  • Work under minimal supervision and be a self-starter
  • Service, configure, install, and maintain customers' IT equipment (Windows servers, workstations, routers, switches, etc.)
  • Maintain customer documentation and service logs
  • Manage own service tickets and timesheets
  • Work with other departments to provide a complete customer solution
  • Ability to work some late nights and some weekends (scheduled as needed)

What you’ve got:

  • Associate Degree (Preferred)
  • Help desk: 2 years
  • Windows: 2 years
  • 2 years’ experience working in an MSP environment
  • Microsoft Certifications preferred especially Azure
  • A+ or equivalent
  • Able to troubleshoot infrastructure network environments for SMB clients.
  • Able to configure, set up, install, and troubleshoot firewalls, managed switches, routers, WIFI systems.
  • Able to configure, install, troubleshoot Windows server and workstation operating system (Win 8 10, 11, 2012, 2016 & 2019)
  • Able to configure, troubleshoot, and repair desktop software such as MS 365, Adobe and others
  • High energy, positive attitude team player
  • Ability to follow instruction and get work done on a timely basis
  • Detailed knowledge of Active Directory and its functions (Users/Groups, NTFS permissions, Group Policy, etc.), and be able to configure and troubleshoot AD issues
  • Experience managing and maintaining network environments (workstations, servers, router, firewall, and switches
  • Be detail-oriented with a sense of urgency and commitment to results
  • Ability to work independently, handle multiple tasks, prioritize, and meet deadlines
  • Have excellent speaking, writing, and problem-solving skills
  • Ability to provide great customer service
  • Provide Tier I, II desktop and application support to our customers in on-prem and hosted environments
  • Installation, operation, maintenance, and repair of operating systems, networks, and programs on computers, tablets, cell phones, and servers
  • Manage and maintain routers, firewalls, wireless devices, and other networking equipment
  • Good at working with Windows Server, Windows Desktop, and Mac operating systems (optional)
  • Manage, configure, and secure Office 365 suite
  • Implement multi-factor and remote access solutions
  • Maintain AD, GPO, VPN, DNS, DHCP, VLAN, WAN
  • Working experience with networking: switches, routers, servers, cables, firewalls, LAN/WAN, TCP/IP, DNS, UDP, latency, VoIP, QoS
  • Microsoft SQL Server 2008 and higher
  • Experience with complex Microsoft Active Directory environment
  • Administration and troubleshooting of complex Group Policy
  • Azure experience a real plus
  • BS Computer Technology a plus
  • To find more great tech-centric jobs, please visit www.phoenixstaff.com.

Job Information

Rate / Salary

55,000 - 60,000




Not Specified

Skills / Experience

Not Specified


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