Job Description

Our client is seeking a Human Resource Assistant to support Learning & Development programs that promote employee growth, capability building, and organizational effectiveness. This intermediate-level role provides operational, administrative, scheduling, and logistical support for training initiatives across the organization.

Key Responsibilities

• Support learning curriculums, learning paths, training resources, and program administration while ensuring operational processes are communicated effectively to business partners and customers.
• Schedule learning events and coordinate facilitators, instructors, and learning spaces based on course requirements, availability, room capacity, technology, and equipment needs.
• Oversee classroom and training facility configurations to ensure spaces are properly equipped and prepared for scheduled learning activities.
• Build course offerings, manage course setup requirements, maintain course information, and support Learning Management System activities.
• Provide preparation and delivery support for Learning & Development teams, instructors, facilitators, and training participants.
• Resolve basic classroom and training technology issues and escalate more complex problems as needed.
• Maintain training records, track learning activities, analyze data, and support reporting and operational metrics.
• Partner with learning leaders, performance consultants, content managers, business partners, and other stakeholders to coordinate training delivery and resolve issues.
• Maintain course requirements and process documentation while identifying, monitoring, and escalating risks in accordance with established policies and procedures.
• Manage multiple assignments, prioritize competing requests, and help ensure learning events are delivered accurately, efficiently, and on schedule.

Required Qualifications

• 2+ years of Learning & Development experience, including administrative support, analysis, resource coordination, or scheduling.
• 2+ years of experience working in a fast-paced, high-volume, and dynamic environment.
• Advanced knowledge of Microsoft Office, particularly Excel.
• Strong Excel skills, including pivot tables, Text to Columns, macros, and data analysis.
• Experience working with Learning Management Systems (LMS) and/or Workday.
• Strong verbal and written communication skills.
• Excellent organizational, multitasking, and problem-solving abilities.
• Ability to work collaboratively with internal stakeholders, instructors, facilitators, and learners.
• Strong attention to detail and the ability to manage multiple priorities independently.