Job Description

Our client is seeking two Experience Researchers with strong expertise in qualitative consumer research to lead and conduct research that informs experiences across channels.

The ideal candidates will have experience conducting generative and exploratory research focused on uncovering consumer needs, challenges, motivations, behaviors, and aspirations rather than traditional task-based usability testing.

Key Responsibilities

• Lead qualitative consumer research from research planning through insight synthesis.
• Conduct generative and exploratory research without relying on prototypes, wireframes, or digital flows.
• Use methodologies such as collage exercises, participatory interviews, and priming activities to uncover deeper consumer insights.
• Translate research findings into meaningful insights that can inform experience strategy and design.
• Apply a strong understanding of consumer behavior and qualitative research methodologies.

Preferred Background

• Experience in consumer research, experience research, or qualitative research.
• Background conducting research within CPG, retail, healthcare, or similar consumer-focused industries.
• Strong research rigor, facilitation, synthesis, and insight storytelling skills.
• Demonstrated ability to explore what consumers need and why, beyond evaluating how they use an existing product or experience.