Job Description

HVAC Coordinator
Location: Ridgeland, MS

Key Responsibilities:

Scheduling & Dispatching

• Assign and schedule technicians based on location, skill set, and job urgency.

• Maintain an efficient dispatch calendar to reduce travel time and increase productivity.

• Monitor and adjust schedules throughout the day for urgent requests or changes.

• Provide ETA updates and communicate professionally with customers to confirm or reschedule appointments.

Work Order & System Management

• Create, track, and close work orders in the ERP system with accurate documentation.

• Coordinate with office staff to ensure billing paperwork is completed on time.

• Track technician needs for return visits, repairs, parts, and equipment.

• Enter service quotes and assist with ordering and tracking parts.

• Prepare weekly technician payroll.

Technician Support

• Serve as the main point of contact for field technicians.

• Provide job details, directions, and updates as needed.

• Maintain accurate customer and job data in dispatch or CRM systems.

• Report on metrics like PM compliance and response times.

• Identify recurring issues and collaborate with management on solutions.

Emergency & After-Hours Support

• Manage emergency and after-hours service requests, coordinating with on-call technicians and updating all stakeholders.

Compliance & Safety

• Ensure scheduling aligns with safety and regulatory guidelines.

• Communicate safety protocols and stay up to date with HVAC compliance standards.

Qualifications:

• Strong organizational and multitasking skills

• Excellent communication and customer service skills

• Ability to thrive in a fast-paced environment

• Experience with dispatch or CRM systems is a plus

• Basic understanding of HVAC industry terminology is helpful, but not required

• Health Insurance
• Dental Insurance
• Vision Insurance
• Long & Short-Term Disability Insurance
• Life Insurance (free up to one times salary)
• AFLAC Plans
• Paid Vacation
• Paid Holidays
• 401k
• Flexible Spending Account | Healthcare Reimbursement