Job Description

HVAC SERVICE COORDINATOR
Location: Raleigh (on site)

RESPONSIBILITIES:

• Scheduling and Dispatching.
• Assign and schedule HVAC technicians for service calls based on location, skill level, and job urgency.
• Communicate with customers to confirm appointments, provide ETA updates on service times, and address any concerns or needs promptly and professionally.
• Monitor job status throughout the day and adjust schedules as needed to accommodate changes or urgent requests.
• Work Order Management: Create, track, and close work orders in the ERP system Ensure accuracy in documentation, including job details, technician notes, and customer instructions.
• Monitor technician requests for return visits, quoted repairs, parts or equipment to ensure they have what they need for each job.
• Entering service repair quotes in the ERP system Weekly technician payroll preparation.
• Technician Support and Communication:
• Serve as a primary point of contact for technicians in the field, addressing any issues or questions that arise during service calls.
• Coordinate and manage after-hours emergency service requests and ensure technicians are dispatched quickly for critical jobs.
• Communicate any changes to customers and team members.
• Track and report on key metrics, such as PM compliance, response times, and customer satisfaction.
• Identify any recurring issues or and work with management to develop solutions.
• Ensure dispatch and scheduling adhere to safety and regulatory guidelines.
• Communicate safety protocols to technicians and keep up with compliance requirements within the HVAC industry.
• Customer Touchpoints Ensure Compliance and Safety.

SKILLS AND QUALIFICATIONS:

• Strong organizational and time-management skills. Excellent communication and customer service abilities.
• Must be able to work in a fast-paced environment and handle multiple tasks simultaneously. Familiarity with dispatch software or CRM systems preferred, but not required.
• Basic knowledge of HVAC industry terminology and processes preferred, but not required.
• Driver's License with clean background

WHAT WE WILL OFFER YOU: 

• Weekly Pay at competitive wages based on experience.
• Paid Vacation 401(k) plan with a generous company match.
• Excellent Medical, dental, vision, and RX drug insurance.
• Life and accidental death insurance.
• Short and Long-Term Disability insurance. Employee Assistance Program.
• Commitment to Employee Safety.
• Opportunities for Growth & Leadership.