Responsibilities

• Manage and prioritize the enterprise automation opportunity pipeline
• Partner with business stakeholders to identify, evaluate, and implement automation solutions
• Lead RCM process improvement and automation initiatives while supporting project execution
• Develop business requirements, process maps, and supporting documentation
• Oversee hiring, training, and development of team members
• Collaborate with IT and cross-functional teams to align priorities and delivery timelines
• Deliver reporting, insights, and presentations to senior leadership
• Provide strategic direction in solution design and troubleshooting
• Evaluate emerging automation technologies and platforms
• Ensure solutions meet business requirements, performance goals, and quality standards
• Track and report on KPIs related to automation initiatives and pipeline progress

Qualifications

• Bachelor’s degree required; MBA or technical/analytical background preferred
• Hands-on experience with APIs, RPA tools (e.g., UiPath), and machine learning technologies
• Workflow and database tools (QuickBase or similar)
• Strong leadership experience managing teams and driving initiatives
• Experience in business analysis and process improvement
• Deep understanding of Healthcare Revenue Cycle Management (RCM) environments
• Strong critical thinking and problem-solving abilities
• Ability to influence and collaborate across diverse teams
• Excellent communication and stakeholder management skills
• Ability to travel up to 10% as needed