Overview:
We are seeking an experienced IT Support professional to provide hands on technical support across hardware, software, and end user environments. This role supports day to day IT operations, business critical events, and project-based initiatives while delivering a high level of customer service.

Responsibilities:

• Troubleshoot and resolve hardware and software issues by identifying symptoms, diagnosing root causes, and implementing timely resolutions or workarounds in accordance with SLAs

• Collaborate with internal technical teams and external vendors to resolve complex issues when required

• Fulfill service requests for new and replacement hardware, including imaging, configuration, software installation, domain enrollment, security patching, and deployment to end users

• Perform data transfers and provide end user training on new equipment and software

• Review, manage, and document incidents and service requests assigned through ServiceNow, ensuring accurate and thorough work notes

• Open and manage incidents for users who contact IT directly and provide ongoing status updates

• Support business events such as large scale meetings, markets, and on site or off site company events

• Participate in business projects involving hardware or software deployments, including documentation development, testing, and execution of project tasks

• Lead small project initiatives when required, with limited supervision

• Provide white-glove support to Executive Leadership as needed

• Evaluate new hardware and software solutions to meet evolving business needs

• Prioritize workload effectively and adapt to a fast paced, changing corporate environment

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field with 2 to 4 years of relevant experience, or equivalent training and certifications

• Strong proficiency with Microsoft applications including Office, Teams, Teams Rooms, OneDrive, and OneNote

• Experience supporting Windows operating systems and related tools

• Hands on experience with Active Directory, MFA, network shares, network printing, VPNs, DNS, wired and wireless networking, 802.1x, and multi VLAN environments

• Working knowledge of Mobile Device Management tools such as Intune or Meraki

• Experience supporting Apple devices including iPhones, iPads, iMacs, and MacBooks

• Ability to perform effectively under pressure and manage multiple priorities

• Willingness to travel up to 25 percent

Preferred Qualifications:

• Industry certifications such as CompTIA A+, Microsoft, or similar

• Computer hardware training or certifications

• Working knowledge of scripting languages such as batch, bash, or PowerShell

• Experience with deployment tools including SCCM, Sysprep, Macrium, and MDM platforms

• Familiarity with audiovisual equipment and distributed audio and video systems