SUMMARY
Assists Sales Department by converting customer orders into general work orders via AVALON software entry. Works with account managers to service and coordinate customer experiences. Acts as a liaison between Admin, Sales, Purchasing, Production, Shipping and customers to ensure account efficiency.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Other duties may be assigned.

• Assists Sales with data entry of orders.
• Essential part of Contract Review.
• Fully informed on customer requirements when unstated on purchase order.
• Capable of both order entry and charting of customer orders in an efficient manner.
• Able to communicate with customers on a daily or as needed basis in order to expedite the receiving of customer PO’s, clarification of said PO’s, and keeping both Outside Sales and the Customer informed of status of orders when needed.
• Double checks work to ensure the highest of standards with a mindset of error-free work
• Identifies missing/incomplete data and proactively seeks out answers from customers or salespersons
• Proactively communicates to all interested parties when there are date changes

COMPENTENCY
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Expertise:
Quickly and accurately converts Customer Purchase Order into HSC Work order.
Has knowledge about key customers regarding “unwritten” instructions.
Reviews part-specs with all orders to identify changes.
Understands packaging specifications and questions inconsistencies.
Reviews PO and makes sure we can complete the order as customer requested.
Assists Account Manager with properly allocating proper material.
Provide data and reporting to Account Managers regarding job profitability and contract management sales.
Has extensive knowledge of various types and grades of steel.
Applies appropriate material to orders.
Reviews Active Order Report daily and reports any potential issues with late orders to appropriate personnel.
Searches for inventory for inquiries received while the Outside Sales Account Manager is out of the office.

EDUCATION and/or EXPERIENCE
One-year certificate from college or technical school; or three to six months related experience and or training; or equivalent combination of education and experience. Proficient in Microsoft Office, specifically, producing presentations and excel spreadsheets.

LANGUAGE SKILLS
Ability to communicate in a friendly, personable way to phone callers and guests at facility.

REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

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