Job Description

• Plan and execute qualitative and quantitative user research using an array of research techniques
• Analyze users' behavioral and attitudinal data to uncover customer pain points and unmet needs
• Ability to conduct a range of research methods, including user interviews, usability testing, surveys, ethnographic studies, contextual inquiry, and concept testing
• Synthesize and present research findings in context.
• Leverage human-centered design principles to develop journey maps, user personas, and jobs to be done.
• Work closely with Product, Design, and Development teams to regularly integrate user feedback into the product design and development process.
• Ability to accurately scope research initiatives by collaborating with stakeholders.
• Leverage existing data and the ability to tie insights to analytics.
• Work in a SAFE Agile environment, coordinating projects by sprints.
• Ability to work effectively both individually and as part of cross-functional teams.
• Effectively manage vendor partner relationships, ensuring that output meets internal expectations

• 3+ years of experience with UX Research
• Bachelors or advanced degree in Human-Computer Interaction, Interaction Design, Cognitive Psychology, Computer Science, Visual Design, or similar field.
• Solid understanding of wireframes, storyboards, user flows, process flows and site maps.
• Experience with unmoderated testing and prototyping tools
• Solid grasp on Human human-centered design
• Expert written and verbal communication skills and attention to detail
• Portfolio demonstrating your expertise and ability to articulate your process
• Positive attitude, collaborative spirit, and openness to giving and receiving feedback