Job Description
Our client provides a complete range of tax, assurance, and consulting services to a diverse portfolio of clients, with a focus on estate and business succession planning, income tax reduction strategies, and complex multi-entity structures for high-net-worth individuals and privately held businesses. They are searching for an IT Manager to join their Houston location.Qualifications
- 2+ years of experience working in helpdesk environment at an accounting firm
- Solve technical issues in a timely manner to ensure high productivity
- Customer-oriented, cool-tempered approach
- Tech savvy with working knowledge of Microsoft Windows Server and Apple products
- Experience with Azure AD
- Basic domain functionality experience with Active Directory functionalities.
- Basic Knowledge of Backup Solutions
- Basic knowledge in Networking and VPN
- Good understanding of computer systems, mobile devices, wireless systems, and other tech products
- Ability to diagnose and resolve basic technical issues – a problem-solver
- Strong communication skills - ability to understand a problem and explain its solution in user’s vocabulary
- Ability to work in team environment to communicate, coordinate and implement projects with third party I.T. vendors
Responsibilities
- Serve as the first point of contact for staff seeking technical assistance over the phone, Teams or email
- Build and install PCs, telephone systems, and peripheral devices (such as printers, scanners) related to desktop infrastructure, in accordance with department standards
- Provide advice and guidance to colleagues regarding technical issues
- Maintain PCs, networks, telephone systems and peripherals
- Identify, log and resolve technical problems for software applications or network systems
- Identify potential changes and research system improvements to present to senior team leaders for consideration and implementation
- Ability to migrate Windows systems to higher platform
- Assist admin team generating necessary reports and other tasks
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Proactively analyze IT inventory/infrastructure/environment to prevent future issues and problems
- Ensure that work is carried out within agreed service levels and in accordance with department guidelines
- Provide basic cyber security training and guidance for colleagues; help keep the Firm secure from threats
Recommended Software Experience:
- Accounting software: Thomson Reuters (Smart Practice Aids)/Wolter Kluwer CCH (Axcess, Engagement, XCM)
- Bookkeeping software: Intuit