Job Description

Job Description: 

Our client operates at the crossroads of energy and home services, fueled by the vision of a smarter, cleaner future. Committed to developing groundbreaking solutions, they aim to streamline their customers’ lives by providing energy, protection, and smart services for their homes and businesses.

Responsibilities: 

• Support, design, install, customize, and maintain servers and all associated components.
• Provide general administration of systems. This includes user access administration, system services, configurations, and the development of tools to manage the environment.
• Assists with the development of prototypes/proofs of concepts to validate key project assumptions prior to making significant investments.
• Provide break/fix support of associated software and operating system.
• Communicating with team, customers, and sponsors effectively. Able to establish credibility by appealing to reason and using research, data, facts.
• Maintain system performance by pro-active monitoring and trending the utilization of system resources.
• Maintain system reliability and availability by managing system updates and patches.
• Design, install and implement systems to provide efficient, cost-effective solutions for the business' computing needs. Research industry trends and directions within the industry, to assist with developing long-term IT infrastructure strategies.
• Assists with the identification of system requirements. Devises or modifies procedures to solve problems considering computer equipment capacity and limitations, operating time, form of desired results, and integration of components.
• Use appropriate change control procedures for implementing software enhancements.
• Oversees systems testing, leads integration testing, and assists in user testing.
• Coordinates the maintenance of assigned applications.
• Monitors system and application performance metrics. May provide input to solutions and/or recommendations for improvements.
• Remain abreast of current technologies and best practices that may be applicable to the company.
• Establishes relationships with the users and the IT organization to provide technical solutions to meet user needs through the analysis of business workflows and an understanding of business needs.
• Assists in the performance of Merger and Acquisitions
• Assists in Domain mergers and divestures.

Essential Skills/Experience:

• Basic computer skills: Operating Systems, Microsoft Office
• Provide support for Active Directory and related technologies:
• Active Directory Domain Services (ADDS)
• Sites and Services Configuration
• Azure Entra ID
• AD Connect
• DNS, DHCP
• Microsoft Certificate Authority (MSCA)
• KMS and RDP licensing
• PowerShell scripting
• TCP/IP Subnetting

Working Conditions:

• Professional office environment, expected to be hybrid or fully remote.
• 24-hour on-call support will require occasional night and weekend work.
• Willingness to work overtime hours as necessary, especially during critical issue resolution and to achieve project milestones.
• Will be required to carry cell phones and be accessible after hours as needed.

Minimum Requirements:

• Five (5) years business experience using and supporting active directory, computing, and network technology in an enterprise environment.

Preferred Qualifications:

• Bachelor’s degree in business, Computer Science, or related discipline from an accredited four-year college/university

Additional Knowledge, Skills, and Abilities:

• Expresses technical and business concepts, ideas, feelings, opinions, and conclusions so that others understand or are persuaded to act. Creates an environment that encourages and values the opinions of others and promotes sharing of information and ideas.
• Consistently displays awareness and sensitivity to the needs of internal and/or external clients. Proactively ensures these needs are met or exceeded.
• Makes decision by quickly assessing the scope of an issue and providing options leading to its closure. Determines appropriate options based on the situation.
• Proactively identifies present and future obstacles, issues, and opportunities. Take actions to address such obstacles.
• Develop plans prior to acting and executes accordingly. Sets and renegotiates priorities to achieve goals.
• Thinks critically and anticipates, recognizes, identifies, and develops solutions to problems in a timely manner.
• Fosters an environment where individuals collaborate in pursuit of a common mission and mutual goals.
• Identifies risks and obstacles to plans. Defines scarcity and conflicts of resource needs, and potential constraints. Investigates risks within various project elements, assesses impact, and develops contingency plans to address major risks.
• Knowledge of the systems architecture used consistently within or across the organization or enterprise.
• In depth experience with architecture, installation and support of Active Directory and domain migrations and consolidations
• Server hardware support experience
• PowerShell scripting experience
• Cloud services experience: AWS, Azure
• Virtualization experience: VMware
• Leads the identification of system requirements. Devises or modifies procedures to solve problems considering computer equipment capacity and limitations, operating time, form of desired results, and integration of components