Job Description

About EAG

EAG is a premier provider of consulting, back-office outsourcing, and IT outsourcing services, dedicated to supporting the energy industry. Headquartered in Houston, TX, we focus on serving the upstream and midstream energy markets, delivering high-quality financial, operational, and technology solutions that empower our clients to optimize performance and drive growth.

Our mission is to deliver cost-effective business solutions to the oil and gas industry while providing a challenging and fulfilling experience to our employees. With a dynamic and collaborative culture, EAG fosters innovation, strategic thinking, and excellence in execution. We seek individuals who enjoy expanding their knowledge of the energy industry and related technologies while working as part of a team delivering complex client engagements.

Position Summary

The Managed Services Systems Engineer is a client-facing technical role responsible for designing, implementing, and supporting Microsoft 365 and Azure environments across multiple IT Outsourcing clients while delivering exceptional, customer-focused service. This role blends infrastructure engineering with hands-on managed services delivery — providing all levels of support, managing endpoint and infrastructure systems, and serving as a trusted technical partner to clients in the energy sector. Working across a portfolio of clients of varying size and complexity, the Managed Services Systems Engineer translates business requirements into practical, scalable solutions; supports oil and gas field and corporate users; and ensures every engagement is delivered in alignment with EAG’s service management processes, security policies, and compliance requirements. This job description is not intended to be an all-inclusive list of the duties and responsibilities of the position.

Key Responsibilities

• Collaborate with clients to gather business and technical requirements and translate them into practical, scalable solutions
• Engineer, implement, and support Microsoft 365 and Azure environments across multiple ITO clients
• Administer Windows Server, Active Directory, Entra ID, Intune, Exchange Online, SharePoint, and Teams
• Configure, deploy, and manage endpoint and infrastructure systems using RMM and other management tooling
• Configure and maintain monitoring, alerting, backup, and disaster recovery systems
• Work directly with clients on support issues and service requests via email, phone, and in-person, providing effective and efficient solutions up to Tier 3
• Provide desktop, system, application, and infrastructure support with a focus on oil and gas applications and services
• Consider creative and proactive solutions in the service provided to end users, and ensure customer satisfaction by maintaining timely service status updates
• Support oil and gas field personnel, including those on remote drilling rigs and in production offices
• Configure, deploy, manage, and maintain equipment and inventory, and install and maintain hardware and software deployments
• Follow EAG’s Incident, Change, Problem, Knowledge, Configuration, and Release Management processes
• Coordinate with team members and other ITO resources to ensure timely resolution of incidents and service requests
• Maintain clear, timely communication with clients on tickets, changes, and any impacts to their environment
• Coordinate with carriers, service providers, and vendors to correct issues, and develop and maintain vendor relationships
• Evaluate third-party vendors and tools to ensure they align with client goals and EAG’s approved technology library
• Identify recurring issues and trends and partner with peers to drive root-cause fixes
• Implement and operate solutions in alignment with EAG security policies, SOC controls, and client compliance requirements
• Provide technical assistance during mergers, acquisitions, and tenant migrations
• Develop and maintain documentation, standards, and operational processes
• Track and report progress on assigned work, and raise blockers early so timelines and budgets stay on track

Expectations

All members of the EAG team are expected to demonstrate strong written and verbal communication skills, actively participate in our team environment, communicate with our clients in a professional and service-oriented manner, and identify process improvement and optimization opportunities. As EAG continues to grow, all team members must be able to handle changing priorities, new challenges, and multi-tasking.

Experience & Education Requirements

• Minimum of 5 years in a Systems Engineer, IT infrastructure, or IT Support/Analyst role, ideally for a Managed Services Provider (MSP) or Cloud Solution Provider (CSP)
• Ability to work among multiple clients of different sizes, with varying needs and priorities
• Hands-on administration experience in Microsoft 365 (Exchange Online, Entra ID, Intune, SharePoint, Teams)
• Hands-on administration experience in Microsoft Azure (IaaS, networking, identity)
• Solid foundation in Windows Server, Active Directory, DNS/DHCP, and Group Policy
• Working knowledge of endpoint management and RMM tooling (NinjaOne or comparable)
• Experience with virtualization technologies, including VMware, Hyper-V, VDI, and Azure Virtual Desktop
• Experience with backup, disaster recovery, and business continuity tooling
• Experience with monitoring and alerting system configuration and management
• Practical understanding of cybersecurity fundamentals — MFA, conditional access, EDR, patching, and vulnerability management
• Basic to intermediate networking skills, including VLAN, switch, and router configuration
• Proficient scripting skills in PowerShell
• Familiarity with Microsoft CSP operations, tenant provisioning, and license management preferred
• Microsoft certifications (MS-102, AZ-104, AZ-305, SC-200, or similar) preferred
• Oil and gas industry experience preferred
• Ability to work in a fast-paced, high-energy technical environment
• High attention to detail and advanced analytical and problem-solving skills
• Strong work ethic and excellent organizational skills
• Exceptional oral and written communication skills

Physical Requirements & Working Conditions

• Sitting / Standing / Flexibility: Ability to sit for extended periods (8 hours or more) in an office environment
• Ability to travel to client locations in Texas, including occasional travel to remote locations
• Communication Skills (Speech/Reading): Proficiency in speaking, reading, and writing in English; ability to understand and deliver instructions in multiple formats, including written, verbal, diagram, and schedule forms
• Lifting Requirements: Ability to lift and move items weighing up to 40 pounds as needed
• Vision / Hearing Abilities: Capability to interpret a range of instructions presented in various formats (written, verbal, diagram, or schedule)
• Other Requirements
• Ability to manage multiple responsibilities and deadlines effectively
• Comfortable with shifting priorities and able to work in a fast-paced, evolving environment
• Aptitude to learn new technology, products, and concepts
• Must be eligible to work for ANY employer in the United States; we are unable to sponsor H1B applicants at this time

Work Environment

At EAG, collaboration and teamwork are core values. We look for candidates who actively support and uplift colleagues and contribute positively to our culture. We are seeking a proactive individual with an entrepreneurial spirit, strong analytical capabilities, and a dedication to driving value for clients in the energy sector. If you thrive in a dynamic, team-oriented environment and enjoy applying your skills in an impactful way, we encourage you to apply.

EAG values a diverse workforce and is dedicated to fostering an inclusive environment where all team members are respected and supported.

Equal Employment Opportunity

EAG is an Equal Employment Opportunity (EEO) employer. We are committed to providing an inclusive and welcoming environment for all employees and applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. All qualified applicants will receive consideration for employment without discrimination.

By maintaining this commitment, we ensure fair treatment in all aspects of employment, including recruitment, hiring, promotions, compensation, and professional development.