Job Description

Our client operates at the crossroads of energy and home services, fueled by the vision of a smarter, cleaner future. Committed to developing groundbreaking solutions, they aim to streamline their customers’ lives by providing energy, protection, and smart services for their homes and businesses.

Position Overview:

Support internal sales team, pricing analyst and 3rd party brokerage partners to increase business development for Commercial agreements. Responsible for daily interaction with our internal sales team and external clients through email, IM and telephone and fulfilling their requests for emergency/priority energize, regular energize and de-energize transactions. Accuracy, timeliness, and a good understanding of electric Market Rules are essential for the position, as well as excellent communications skills. 

Essential Duties/Responsibilities:

• Accurately process all commercial contracts with all the appropriate information
• General requested by brokers via phone/email on occasion to find ESI ID, bill copies, copy of captured contracts, etc.
• Interface diplomatically with internal and external parties to correctly resolve and respond to an inquiry.
• Effectively utilize resources, i.e. computer systems, software programs and phone equipment, including: iEnergy, SAP, ERCOT portal, TDSP portal, Microsoft Office software, etc.
• Provide support for special assignments as required.

Experience:

• 2 to 3 years’ experience working directly with customers in a problem solving, issues resolution or other experience in resolving customer issues. Experience in electric or other utility markets is preferred; Education may offset some experience requirements.

Education:

• High school diploma, GED, or equivalent math and English skills required.

Additional Knowledge, Skills and Abilities:

• Demonstrate good customer service skills.
• Excellent problem solving skills and ability to use good judgment to make decisions.
• Possess exceptional people skills enabling effective interaction with internal, external customers and peers.
• Strong analytical skills and desire to research problems to seek resolution.
• Proficient in verbal and written communication skills including excellent listening skills.
• Demonstrated customer service abilities to handle difficult customers.
• PC Skills – Basic PC skills required. Basic understanding of Microsoft Office software
• Work effectively in a team environment.
• Able to handle multiple tasks simultaneously.
• Ability to prioritize tasks towards competing deadlines
• Demonstrate high degree of external and internal customer orientation.