Community Engagement Manager
Posted on 24 February 26 by Meg Fancher
- Houston, TX
- $ - $
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Job Description
Our client operates at the crossroads of energy and home services, fueled by the vision of a smarter, cleaner future. Committed to developing groundbreaking solutions, they aim to streamline their customers’ lives by providing energy, protection, and smart services for their homes and businesses.Our client is seeking a proactive and organized Competitive Insights & Community Engagement Manager to join their Consumer CX & Insights team on a contract basis. This mid-level role is focused on managing the day-to-day engagement within exclusive, invitation-only customer communities. The ideal candidate will be passionate about fostering vibrant online communities and skilled in coordinating cross-functional projects to deliver a best-in-class customer experience. In addition, the candidate will assist in tracking competitive data to ensure they stay updated on competitor activities.
What You'll Do
- Develop and manage the community engagement calendar for both the Loyalty Rewards and Research & Insights communities.
- Plan and execute engagement strategies that leverage our points-based systems to drive customer participation in retention-focused activities (e.g., enrolling in programs, referring new customers) and research activities (e.g., surveys, polls, video interviews).
- Coordinate with our community platform vendor to ensure seamless platform operation and to troubleshoot any technical issues.
- Collaborate with internal teams, including Marketing, IT, and program owners, to align community activities with broader business objectives and marketing campaigns.
- Monitor community health and engagement metrics, providing regular updates to stakeholders.
- Monitor and assess competitive metrics as input to other processes.
- Mid-level experience in community management, digital marketing, or a related field.
- Proven ability to plan and execute a content and engagement calendar for an online community.
- Excellent project management and organizational skills, with experience coordinating across multiple teams.
- Strong written and verbal communication skills.
- Comfort with Microsoft Office (especially Excel and PowerPoint).
- Familiarity with project management tools like Asana is a plus.
- Experience with digital experience analytics platforms like Adobe Analytics and Content Square is a plus.