Job Description
Client Success Coordinator – Alternative Channel Business Development
Work Environment
Fast-paced, cross-functional, and highly collaborative commercial organization supporting strategic growth initiatives across non-traditional sales and marketing channels.
Position Summary
The Account Coordinator supports the Alternative Channel Business Development team by providing operational, analytical, and relationship-management support across a portfolio of strategic partners, third-party vendors, and internal stakeholders. This role is critical to the execution of channel programs, partner onboarding, performance reporting, and day-to-day business development operations.
The ideal candidate is highly organized, detail-oriented, and service-driven, with strong communication skills and the ability to collaborate effectively across Sales, Marketing, Legal, Compliance, Operations, and Data Analytics teams.
Key Responsibilities
Partner & Channel Support
Serve as the primary coordination point for assigned alternative channel partners (e.g., retail partnerships, referral networks, home services alliances, technology partners).
Support partner onboarding, including documentation collection, contract routing, compliance checks, and operational setup.
Provide timely partner updates, respond to inquiries, and ensure SLA adherence with a white-glove partner experience.
Operational Coordination
Maintain partnership calendars, meeting cadences, project trackers, and communication logs.
Assist in planning and executing partner engagement activities, business reviews, and status meetings.
Coordinate cross-functional inputs and deliverables across Sales, Marketing, Legal, Supply Chain, Operations, and Data Analytics.
Data, Reporting & Analysis
Pull, analyze, and track partner performance metrics such as conversion rates, sales volume, channel performance, and customer acquisition costs.
Prepare weekly and monthly dashboards, scorecards, and partner health summaries.
Identify trends, gaps, and opportunities to improve channel performance and partner effectiveness.
Process & Documentation Management
Maintain documentation repositories, SOPs, and partnership playbooks.
Ensure accuracy, consistency, and compliance of partner records, contracts, and supporting documentation.
Support process improvement initiatives that streamline channel operations and enhance the partner experience.
Communication & Issue Resolution
Draft internal and external communications, meeting agendas, recaps, and follow-up action items.
Coordinate issue resolution and escalation between partners and internal teams.
Deliver high-touch service with proactive communication, accountability, and follow-through.
Qualifications
Required
2–4 years of experience in account coordination, channel operations, business development support, or partner management.
Experience with digital marketing, .com/e-commerce platforms, and marketing communications.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Excellent written and verbal communication skills.
Proficiency with Microsoft Office (Excel, PowerPoint, Word) and collaboration tools (Teams, SharePoint).
Ability to analyze data and create clear, concise reports and dashboards.
High level of professionalism, reliability, and attention to detail.
Preferred
Experience supporting partnership programs, indirect sales channels, or alternative business development models.
Prior experience in a Fortune 100, highly regulated, or energy-sector organization.
Familiarity with CRM systems (Salesforce preferred).
Experience working in compliance-driven environments (contracts, governance, documentation controls).
Core Competencies
Strong relationship-building and stakeholder management skills.
Customer-first mindset with a polished service orientation.
Critical thinker who anticipates partner needs and risks.
Adaptable and comfortable navigating ambiguity.
Proactive problem solver with strong execution and follow-through.
Success Metrics
On-time and accurate delivery of partner reporting and internal updates.
Accurate and compliant partner onboarding and documentation.
High partner satisfaction with reduced escalations.
Improved channel efficiency and contribution to revenue growth.
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