Job Description

Our client is a trusted distributor and solutions provider in the piping and industrial products industry. With decades of experience, they are recognized for delivering reliable products, innovative solutions, and exceptional customer service across energy, utilities, and infrastructure markets. They're seeking a Operations Manager to add their team in the Grand Prairie, TX area!

Benefits:

• Competitive salary
• Comprehensive benefits package
• Opportunity for growth and advancement
• Set Monday through Friday schedule

Responsibilities: 

• Oversee daily operations, including the receiving, storing, distribution, and safe handling of orders, equipment, and customer requests in accordance with company standards.
• Monitor KPIs with a focus on open orders, POs, pick tickets, customer satisfaction, and overall operational performance.
• Prepare and deliver comprehensive reports to support data-driven decision-making and continuous process improvement.
• Resolve escalated customer or operational issues with positive outcomes.
• Lead and direct warehouse staff to maintain accurate records and data integrity through regular cycle counts, optimize stock levels to minimize shortages, and enforce effective inventory control procedures.
• Monitor and report the status and location of assigned company vehicles, forklifts, trailers, and fusion equipment.
• Adhere to standard processes for warehouse organization, space utilization, and inspection schedules, and follow inspection schedules and monitor functionality of vehicles, trailers, and equipment.
• Identify opportunities for operational improvements and cost savings.
• Lead, develop, and support all employees, including warehouse staff, CSRs, technicians, and mechanics.
• Provide coaching, training, and performance feedback to employees.
• Maintain communication with corporate leadership to align branch activities with company objectives.
• Manages and assigns available work to Field Techs and Mechanics that are in “Report to Warehouse Status”.
• Oversee Warehouse Supervisor for inventory accuracy, cycle counts, staff coordination, and the scheduling and workload balance for warehouse and service staff.
• Train CSR desk phone and Will Call counter staff to conduct Counter Sales and provide professional service, communicating effectively with customers both in person and by phone.
• Partner with CSRs and sales teams to support customer needs at the branch level.
• Ensure walk-in and will-call customers receive consistent, high-quality service.
• Build and maintain strong relationships with customers, vendors, and community partners.
• Support company initiatives to streamline processes and improve customer engagement.

EDUCATION

• High school diploma or general education degree (GED), required.
• Bachelor's degree in relevant field, preferred.

EXPERIENCE 

• Minimum of 5 years of leadership experience in warehouse operations, warehouse management, or a similar supervisory role, required.
• Familiar with inventory control systems and best practices.
• Ability to learn and utilize ERP systems.
• Solid understanding of logistics, inventory management, and customer service principles.