Job Description

Our client is a renowned manufacturer of industrial equipment and machinery, with a focus on providing high-quality solutions for the oil and gas industry. With decades of experience and expertise, they have built a reputation for reliability, efficiency, and innovation in the design and production of pumping units, power transmission products, and automation systems. They are looking to add a Desktop Support Analyst to their team in the Missouri City, TX area!

Job Summary:
The On-site Desktop Support Analyst will work with the IT team and provide hands-on technical support to end-users, with a strong emphasis on executive personnel. This role requires expertise in Microsoft Intune and Mobile Device Management (MDM) solutions to ensure seamless device deployment, configuration, and compliance across our organization. As an on-site only position, the ideal candidate will deliver proactive deskside support, troubleshooting, and maintenance directly at user locations, prioritizing high-level executives to minimize disruptions and enhance productivity. If you thrive in a fast-paced environment and excel at VIP-level service, this is your opportunity to make a direct impact.

Key details:

• 3-month contract
• $29/hour
• M-F schedule
• Fully onsite at the Missouri City location

Key Responsibilities:

• Provide deskside technical support to executive personnel, including hardware setup, software installations, and immediate issue resolution for laptops, desktops, peripherals, and mobile devices.
• Diagnose and resolve hardware, software, and network issues at the user's location, ensuring minimal downtime for critical stakeholders.
• Manage and administer Microsoft Intune for endpoint management, including device enrollment, policy configuration, app deployment, and compliance enforcement.
• Implement and maintain MDM solutions to secure and monitor corporate devices, handling updates, remote wipes, and conditional access policies.
• Conduct proactive maintenance of executive workspaces, such as conference rooms and collaboration tools, to prevent issues and optimize performance.
• Collaborate with IT teams to escalate complex problems, document resolutions, and contribute to knowledge base articles for common support scenarios.
• Perform inventory tracking, asset management, and basic cabling/support for on-site infrastructure.
• Deliver one-on-one training sessions for executives on Intune-managed devices, security best practices, and troubleshooting techniques.
• Ensure adherence to company security protocols, including data protection and access controls, while supporting audit requirements.

Required Qualifications:

• 3+ years of experience in desktop support, with at least 1 year focused on executive or VIP deskside support.
• Proven hands-on expertise with Microsoft Intune, including configuration profiles, app protection, and device compliance.
• Strong knowledge of MDM principles and tools (e.g., Intune integration with Azure AD).
• Proficiency in Windows OS, Microsoft Office Suite, and common peripherals (printers, scanners, docking stations).
• Excellent customer service skills, with the ability to communicate technical concepts clearly to non-technical executives.
• Availability for on-site work during standard business hours, with occasional flexibility for urgent executive needs.

Preferred Skills:

• Experience with ticketing systems (e.g., ServiceNow, Jira, Freshservice) and remote support tools.
• Certifications such as Microsoft Certified: Modern Desktop Administrator Associate or CompTIA A+.
• Ability to lift and transport equipment up to 50 lbs for on-site setups.