Job Description
Our client operates at the crossroads of energy and home services, fueled by the vision of a smarter, cleaner future. Committed to developing groundbreaking solutions, they aim to streamline their customers’ lives by providing energy, protection, and smart services for their homes and businesses.Summary:
The Field Planner will help with inventory shipment creation, ticket management, exceptions reporting actioning, working directly with the installation technicians on the front-line, and coordinate on-time pickups and deliveries with the logistics team. This role is cross-functional with Field Operations, Supply Chain Operations, and more to support the mutual company goal of serving their customers. A passion for customer service, process improvement, and attention to detail could make you a great fit for the team.
Essential Functions/Responsibilities:
- Manage ticket queue for ad-hoc inventory requests and inventory adjustments, while trying to proactively reduce ad-hoc requests
- Monitor exceptions and proactively resolve issues to prevent insufficient inventory, stockouts, incomplete work orders, and imbalance
- Manage highly seasonal inventory ramp-up and ramp-down by team and region
- Partner with Logistics to mitigate transportation-related issues, while trying to balance inventory and expedite costs
- Partner with Field Management working directly with the front line to the customers by providing direct support with all inventory issues and driving feedback upwards through Supply Chain leadership
- Experience in customer service, inventory planning, or inventory management is preferred
- Ability to think critically, independently, and create solutions
- Ability to work autonomously and proactively
- Proficient in Microsoft Excel
- Associate’s degree or equivalent experience
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.