Retail Operations Analyst
Posted on 08 September 25 by Emily Thompson
- Princeton, NJ
- $ - $
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Job Description
Our client operates at the crossroads of energy and home services, fueled by the vision of a smarter, cleaner future. Committed to developing groundbreaking solutions, they aim to streamline their customers’ lives by providing energy, protection, and smart services for their homes and businesses.The Operations Analyst supports Retail Billing Operations by ensuring accurate, timely customer transactions, account maintenance, and monthly billing. The ideal candidate brings strong analytical skills, process discipline, and working familiarity with data tools to help drive customer satisfaction and operational excellence.
Essential Duties/Responsibilities:
- Develop a thorough understanding of the electricity and gas customer lifecycle—from contract initiation through final account processing.
- Work within customer management systems to process daily operational tasks and electronic transactions with vendors/utilities.
- Monitor and resolve transaction and billing exceptions within established SLAs; escalate appropriately when needed.
- Use reporting and analytical methods (e.g., Excel, SQL/Power BI where applicable) to identify issues and maintain compliance with internal/external SLAs.
- Perform root cause analysis to address exceptions, errors, and process gaps; recommend and implement fixes.
- Research and analyze complex business problems using software tools and knowledge of the retail energy market.
- Support execution of new business and regulatory requirements.
- Serve as a subject matter expert for transaction and billing questions.
- Create and maintain clear process documentation for training and reference; deliver training to colleagues as needed.
- Collaborate with internal teams, management, external vendors, and utilities to resolve issues and support projects.
- Perform other duties as assigned.
- High School Diploma or equivalent.
- 2-4 years Operations or Back Office related experience.
- Must be proficient in Microsoft Tools: Word, Excel, Outlook.
- College degree in business or related area preferred.
- Working knowledge of deregulated energy market preferred
- Previous energy/utility industry experience preferred.
- Proficient in SharePoint, Power BI, and SQL Server Management Studio.
- Strong analytical and mathematic skills.
- Ability to solve complex problems with minimal guidance.
- Attention to detail and ability to multi-task in fast paced environment.
- Capable of working independently and making decisions accordingly.
- Effective oral and written communication skills with ability to discuss findings and recommendations in a succinct manner.
- Ability to collaborate and Interact professionally with internal teams, management, external vendors, and utilities to acquire knowledge, resolve issues, and participate in projects.