Job Description

Our client specializes in designing, installing, and servicing low-voltage technology systems for commercial and enterprise environments—including network infrastructure, security systems, audio-visual solutions, and access control. They're seeking experienced Security Service Technicians to join their team in Houston, TX to support ongoing projects and deliver high-quality service to clients across the region. This is a great opportunity for self-motivated techs with strong troubleshooting skills and a passion for hands-on work in the field.

• Direct Hire, Full benefits including 401K and PTO
• Overtime opportunity
• Opportunity for growth and advancement
• Competitive pay
• Company vehicle/field card provided

• Safety & Site Preparation: Conduct pre-work site assessments and safety checks to ensure a safe working environment
• Customer Service Excellence: Provide exemplary customer service, consistently maintaining the highest service standards and client satisfaction
• Field Leadership: Lead by example, guiding Field Service Technician I employees to ensure efficient, first-time resolution of service issues
• Project Execution: Implement job plans with a focus on quality assurance and safety compliance, ensuring project completion meets company standards
• Autonomous Field Operations: Operate independently in the field, making informed decisions to resolve technical issues on-site
• Technical Troubleshooting: Diagnose, service, and repair low voltage systems in commercial and enterprise environments, ensuring all repairs adhere to company and industry standards
• Testing & Documentation: Test all repairs on-site in alignment with Service Operations and Engineering policies.
• Accurately document all work performed, including notes, photos, and communications, in online ticketing systems and timecards
• On-Call Rotation: Participate in the on-call rotation, providing emergency after-hours service as required
• Vehicle Maintenance: Maintain the company-issued vehicle in accordance with company standards, ensuring it is always in optimal condition
• Professional Conduct: Maintain a professional appearance and demeanor at all times, representing the company positively in all interactions
• Continuous Improvement: Provide feedback and suggestions to the Field Superintendent or Service Manager to enhance service delivery and field operations
• Communication: Proactively communicate scheduling issues and other concerns to the Field Superintendent, Service Manager, and dispatchers
• Additional Duties: Perform other related services as required on-site, with flexibility to adapt to changing job demands

• Experience: 5+ years of experience in Audio Visual, Security, Intercom/Paging, and Infrastructure Cabling
• Technical Knowledge: Strong understanding of programming, technical commissioning guidelines, and troubleshooting philosophies
• Industry Expertise: Familiarity with industry-standard tools, equipment, and test devices, such as Fluke testers, meters, and OTDR
• Security Background: Preferred candidates will have a robust background in physical security systems
• Mechanical Aptitude: Strong mechanical aptitude with proven troubleshooting skills, particularly in relay logic and system diagnostics

• Genetec
• Software House
• Lenel
• Feenics
• Milestone
• Avigilon
• Crestron
  
  

• Flexibility: Willingness to work overtime as needed to meet construction and service schedules
• On-Call Capability: Ability to support 24/7 client SLAs and respond to emergencies when required
• Travel: Willingness to travel at least 60% of the time within the designated service market, with occasional out-of-town travel up to 20%
• Technical Proficiency: Competent in using computers and industry-specific software
• Physical Requirements: Ability to handle physical workloads, including lifting and carrying up to 50 lbs, and the ability to walk, sit, and stand for extended periods
• Driving Record: Must possess a clean driving record and hold a current state driver's license