Job Description

Are you passionate about building mobile products that truly make a difference in people's lives? Our client is seeking a Digital Product Owner to lead the evolution of their mobile app platform (iOS & Android), delivering seamless and innovative self-service experiences for our energy customers.

In this high-impact role, you’ll define product strategy, partner with cross-functional teams, and deliver features that enhance the way customers interact with their services. If you thrive in a collaborative, fast-paced environment and love turning customer insights into product solutions, we’d love to meet you.

Essential Duties/Responsibilities:

Product Vision & Roadmap

• Define and maintain the mobile apps strategy and roadmaps in alignment with company vision and goals.
• Ensure enhancements and initiatives align with digital, business, technical, and financial objectives.
• Contribute to go-to-market strategies by aligning product, marketing, and sales requirements.
• Delivery
• Translate product vision into executable features by creating and managing epics, user stories, and acceptance criteria. Collaborate in an Agile environment to refine priorities, set milestones, and manage risk.
• Continuously refine backlog to reflect changing needs, technical updates, and customer feedback.
• Collaborate with development teams to ensure timely, high-quality feature delivery.
• Facilitate Agile ceremonies, including sprint planning, daily standups, reviews, and retrospectives.
• Ensure seamless platform integration with SAP and other internal systems.
• Stakeholder Collaboration
• Partner with Go To Market, Marketing, Customer Care, Operations, and IT to understand business needs and align product solutions.
• Collect and integrate feedback from customers and internal stakeholders to improve usability and functionality.
• Act as a liaison between customer-facing teams and product development to shape self-service user experiences.
• Work with cross-functional teams (UX, content, analytics, support, marketing) to define mobile app product requirements and dependencies.
• Lead stakeholder engagement through regular information-sharing sessions and product demos.
• Analytics & Decision-Making
• Use data and customer insights to evaluate feature performance and identify improvement opportunities.
• Track product KPIs and perform competitive analysis to inform strategy and roadmap updates.
• Represent customer needs in product discussions and decision-making. Especially utilize various customer feedback channels such as app store reviews and customer surveys.

Minimum Requirements:

• Bachelor’s degree in Business, Computer Science, Marketing, or a related field
• 6+ years of product management, customer experience, design, or development experience in customer facing digital platforms.
• Continuous Improvement Mindset: An inquiring mindset, always seeking opportunities for product and process improvement.
• Balance of Technical Knowledge & Business Acumen: Ability to combine technical expertise with strong business insight to make informed product decisions.
• Analytical Skills: Strong analytical skills with a data-driven approach to product development, and identifying areas for fixes and improvements. Working knowledge of Adobe Analytics, Power BI, or other data reporting and analysis tools.
• Stakeholder Engagement: Proven ability to engage, influence, and inspire partners and stakeholders, fostering collaboration and alignment across teams.
• Organization & Accountability: High degree of organization, personal accountability, and team development skills.
• Proactive & Self-Starter: Excellent communication skills, capable of managing multiple priorities effectively in a fast-paced environment.
• Customer-First Mindset: A proven track record of delivering data-driven strategies and solutions that prioritize customer needs and experiences.

Preferred Qualifications:

• Customer Experience: Experience designing or developing best-in-class digital self-service customer experiences.
• Design Experience: Experience in UX/UI design or collaborating with design teams.
• Retail Energy Experience: Experience in the retail energy industry, ideally within the Texas market.
• Agile Methodology: Strong understanding of Agile/Scrum methodologies, with hands-on experience in utilizing these practices. Working knowledge of Azure DevOps (ADO) or other work management tools.
• Business Case Development: Proven ability to deliver convincing business case recommendations to senior leadership.